A Japanese global logistics service provider is currently recruiting a Customer Service Clerk (Freight forwarder) to work in their Frankfurt office.
In this role, you will be responsible for handling daily customer service operations including quotations, invoicing, shipment coordination, and communication with internal teams and overseas partners.
The ideal candidate should have experience in logistics or customer service, strong communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.

ST47290
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ELIGIBLE APPLICANTS:
• (O) Eligible visa: Permanent residence, Spouse, Partner
• (X) NOT eligible: Student, Requiring visa sponsorship, Working Holiday, Graduate
WORK TYPE: Office-based
VISA SUPPORT: No

TYPE: Permanent, full-time
WORKING HOURS: 8:30–17:30 from Monday to Friday (flex time can be considered)
SALARY: over €52k + Transportation expenses partially covered
LOCATION: Frankfurt, Germany

Key Responsibilities
• Handle day-to-day customer service operations including quotations, invoicing, and shipment coordination
• Manage invoicing processes including triangle shipments and update incoming business records
• Communicate with customers, overseas offices, and internal departments via email and other channels
• Notify customers regarding shipment status and respond to inquiries in a timely manner
• Ensure compliance with internal policies, procedures, and quality standards
• Prepare, review, and maintain documentation, reports, and data
• Coordinate schedules, monitor deadlines, and maintain databases and filing systems
• Support workflow optimisation and process improvement initiatives
• Provide guidance and support to junior staff and new team members

Ideal Candidate
• Over 3 years’ experience in freight forwarding or other similar roles?
• Fluent German and English
• Knowledge of Japanese working culture or speaking Japanese is a plus
• Strong communication skills with the ability to liaise with internal and external stakeholders
• Ability to manage multiple tasks and prioritise effectively
• Good organisational skills and attention to detail
• Proactive and solution-oriented mindset

Preferred:
• Experience in international logistics operations
• Experience communicating with overseas offices and handling global shipments
• Additional language skills

All applicants for the Customer Service Clerk position must have the right to work in Germany without any restrictions as the Company is not able to offer visa support.