A Japanese IT Company is currently recruiting a System Engineer (IT Support). This role is remote based, with visits to client sites in Frankfurt as needed.
In this role, you will provide high-quality engineering services through telephone, email, online tickets, and in-person support for both on-site and remote day-to-day tasks. You will also handle system integration work in collaboration with colleagues and/or third-party engineers. The ideal candidate will possess strong IT skills, excellent communication abilities, and the capacity to collaborate effectively across teams.

KM46464

(X) NOT eligible: Working holiday visa, Job seeker visa, Student visa, Requiring visa sponsorship
WORK STYLE: Remote (with regular client site visits in Frankfurt)
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TYPE: Permanent, full-time
WORKING HOURS: 40 hours/week (Occasional overtime or on-call support may be required)
SALARY: €40-50k
LOCATION: Frankfurt (Remote-based)

System Engineer Main Responsibilities:
• Provide 1st and 2nd level technical support for clients both on-site and off-site
• Perform accurate and timely diagnosis and rectification of system faults, ensuring prompt case resolution and maximum customer satisfaction
• Handle system integration, office relocation services, system installations, configurations, migrations, and removals for clients and internal systems
• Manage small system integration and office relocation projects, ensuring timely, budget-compliant, and high-quality project deliverables
• Collaborate with partners and provide outstanding customer service

System Engineer Ideal Candidate:
• 3+ years of technical support experience in the IT industry
• Administration experience with Windows services (AD, GPO, Printer, Shared Folders)
• Strong knowledge of operating systems, including Windows 10, iOS, and Android
• Basic knowledge of networking (LAN, WAN, Wi-Fi)
• Familiarity with Windows Server 2016/2019/2022
• Excellent communication skills with clients, end-users, vendors, and third parties
• Proficient in English, both spoken and written

** All applicants for the System Engineer must have the right to work in the country without any restrictions as the Company is not able to offer visa support.