This is a new pivotal role within Edwards Germany's commercial structure, working across all Business Units. The focus of this role will be to drive the strategic account management (SAM) program in Germany, ensuring alignment with locally defined country xBU SHD objectives and focusing on achieving sustainable growth within the most strategic hospital accounts. Owns the account strategy, orchestrates cross-functional resources, provides strong oversight of all elements of engagement with the goal of improving end-to-end customer experience across all touchpoints.

How you will make an impact

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• Support the country’s LT in the development and execution of multi-year strategic account plans tailored to customer needs; co-creating solutions and value propositions that elevate customer relationships.

• Working with the country’s LT to identify key partnership opportunities. Establish and own the consolidated action plan for the country’s strategic accounts.

• Engage and coordinate with cross-functional teams (Marketing, Medical Affairs, Customer Service, Bids & Tenders, Finance, HR, Legal, etc.) demonstrating a mature understanding of their potential role in contributing to the customer experience and where needed takes the lead in enrolling these functions in deploying tailored customer-centric solutions.

• Build deep and trustful relationships with key decision-makers and influencers (clinical, economic, administrative) by demonstrating consistency and accountability.

• Achieve or exceed targets (e.g. sales, profitability, and growth) within assigned strategic accounts by coordinating activities and content across BUs and internal functions in order to effectively execute strategic account action plans.

• Monitor industry trends, competitive activities, emerging opportunities and/or risks.

• Stay current with innovations in cardiovascular care and medical technology.

• Integrate country business performance and market insights (competitors, reimbursement, clinical trends) to inform country portfolio and commercial strategies.

• Ensure compliance in customer engagement, coordinates tendering processes, discount frameworks, and protects profitability while maintaining strong customer relationships. Has the ability to scope and deploy commercially relevant contracting models that enable win-win value exchange (e.g. outcome-based agreements).

• Manage logistical coordination for Edwards LT customer visits, including preparation of agenda and tracking actions/outcomes.