Your responsibilities

The onboarding experience within the Administration and General Services (AGS) group plays a key role in the successful integration of new staff members. This project aims to develop a flexible, modular and service-oriented onboarding roadmap that supports both newcomers and the teams welcoming them, while strengthening knowledge transfer, internal cohesion, and a sense of belonging across AGS services.

The onboarding process should facilitate a smooth and gradual integration of new hires, ensuring they start with a common foundation and gain a clear understanding of the AGS group's core missions, the roles and functions of different AGS services, as well as the key processes and tools they use.

Responsibilities:

• Contribute to the design and implementation of a structured onboarding roadmap across the various services within the AGS group, with a particular focus on gaining hands-on experience through immersion in the daily operations of selected AGS services.
• Acquire practical knowledge in delivering administrative, organisational, and customer service support.
• Participate in an initial assignment within the ALICE secretariat service for a period of six months, engaging closely with the team, gaining valuable insight into service-specific practices, and contributing meaningfully to ongoing activities.
• Continue the work within another secretariat service, further supporting consistency, collaboration, and knowledge-sharing across the teams.

Your profile

Skills:

• Communication, interpersonal and teamwork skills: contribute constructively within team settings, collaborate effectively across services, and with a variety of stakeholders including Group Leader and Section Leaders.
• Adaptability and service mindset skills: operate in varied operational contexts and adapt to shifting priorities.
• Analytical and organisational skills: assess onboarding practices, structure effective solutions, and manage related tasks and documentation with precision.
• Administrative, information and event coordination skills: accurately manage data, records and documentation while ensuring procedural compliance and operational efficiency.
• Proficiency in office tools including MS office and shared document platforms.
• Spoken and written both English and French.

Eligibility criteria:

• You are a national of a CERN Member or Associate Member State.
• By the application deadline, you have a maximum of two years of professional experience since graduation in General administration, customer service (or a related field) and your highest educational qualification is a general secondary education diploma.
• You have never had a CERN fellow or graduate contract before.
• Applicants with a Bachelor's, Master's or PhD degree are not eligible.

Additional Information

Job closing date: 22.09.2025 at 23:59 CEST.

Contract duration: 24 months, with a possible extension up to 36 months maximum.

Working hours: 40 hours per week

Target start date: 01-November-2025

Job reference: EP-AGS-SE-2025-165-GRAE

Field of work: Support Services (Finance, HR, Legal, Procurement)

What we offer

• A monthly stipend of 4624 Swiss Francs (net of tax).
• Coverage by CERN's comprehensive health scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
• Depending on your individual circumstances: installation grant; family, child and infant allowances; payment of travel expenses at the beginning and end of contract.
• 30 days of paid leave per year.
• On-the-job and formal training at CERN as well as in-house language courses for English and/or French.

About us

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success.