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Intraday Coordinator 80-100%

Intraday Coordinator 80-100%

Intraday Coordinator 80-100%

Intraday Coordinator 80-100%

Sunrise UPC GmbH

Telekommunikation

Glattpark

  • Art der Anstellung: Vollzeit
  • 79.500 CHF – 90.500 CHF (von XING geschätzt)
  • Remote

Intraday Coordinator 80-100%

Über diesen Job

Intraday Coordinator 80-100%

remote type
Standard Hybrid Model
locations
Zurich (Headquarter)
time type
Full time
posted on
Vor 20 Tagen ausgeschrieben
job requisition id
REQ_30035861

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

Are you highly organized and thrive in fast-paced environments? As an Intraday Coordinator, you will oversee real-time call center operations, ensuring service levels and KPIs are met. You’ll proactively monitor performance, manage agent resources, and coordinate with internal stakeholders to keep daily operations running smoothly.

YOUR CHALLENGE:

  • Real-Time Monitoring & Queue Management
  • Agent Performance & Skill Management
  • Stakeholder Liaison & Coordination
  • Data Analysis & KPI Review
  • Time & Attendance Tracking

YOUR SKILLS:

  • Previous experience in real-time monitoring, workforce management, or call center coordination (preferably in a telecommunications environment) for at least 2 years
  • Strong analytical skills with the ability to interpret performance data quickly and Excellent communication and coordination skills across multiple stakeholders
  • Proficient in workforce management and real-time monitoring tools and Ability to work under pressure and make rapid operational decisions
  • Understanding of call center metrics (AHT, SL, ASA, shrinkage, occupancy, adherence)
  • Familiarity with agent skill-based routing and multi-queue environments
  • Flexible, detail-oriented, proactive and strong organizational and multitasking abilities
  • Must have Language Skills: Fluent in German and English (international Team, Peers and Stakeholders)

At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

#ChallengersWanted

Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

#LI-KD1

Über uns

Sunrise hat sich zum Ziel gesetzt, Menschen zu vernetzen, Innovationen zu fördern und das digitale Leben zu beschleunigen. Mit ca. 2600 Mitarbeitenden (FTE) aus rund 80 Nationen bieten wir eine einzigartige Kombination aus Unternehmergeist und einem bekannten Unternehmen. Als Arbeitgeberin erster Wahl bieten wir einer vielfältigen Belegschaft Chancengleichheit, fördern Engagement und Leistung durch zukunftsorientierte Arbeitsweisen.

Gehalts-Prognose

Unternehmens-Details

company logo

Sunrise UPC GmbH

Telekommunikation

1.001-5.000 Mitarbeitende

Schweiz

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