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• You take full accountability for site operations and service fulfillment in line with contract scope, SLAs, and quality standards

• You drive best-in-class operations and continuously seek cost optimization opportunities

• You implement and foster continuous improvement methodologies such as 5S, Kaizen, and TQM

• You work closely with Sales and Business Development to acquire new clients and expand existing accounts

• You define, manage, and optimize the site’s organizational structure to ensure operational efficiency

• You oversee and enhance KPIs, productivity, resource planning, and headcount dimensioning

• You recruit, train, develop, and lead both blue-collar and white-collar staff

• You implement new customer programs in coordination with Division Project Managers

• You conduct P&L analysis, budgeting, forecasting, and monitor commercial performance

• You maintain high employee motivation and ensure team alignment with business goals.

• You ensure compliance with all safety, health, environmental, and legal standards

• You manage facility operations and represent the company during customer reviews and site tours.

• You handle HR, Finance, and Administrative responsibilities relevant to the branch

• You support the development and execution of strategic plans to secure sustainable, long-term growth

• You hold a Bachelor’s or Master’s degree in Industrial Engineering, Business Administration, Engineering Economics, or a related field. Alternatively, you bring extensive hands-on experience in operations management that compensates for formal education

• You possess a strong background in service operations, ideally within the logistics or technology service industrie

• You have a proven track record of leadership across both blue-collar and white-collar work environments

• You have experience managing profit and loss (P&L) responsibilities and thriving in performance-driven settings, with a focus on metrics such as On-Time Delivery (OTD) and Key Performance Indicators (KPIs

• You are familiar with shop floor management tools and experienced in designing or redesigning service processe

• Experience in business development and managing customer relationships is considered a valuable asset

• You demonstrate strong leadership skills, with the ability to manage change effectively and build cohesive, high-performing teams

• You possess excellent communication and decision-making abilities, enabling you to lead with clarity and confidence

• A secure job and an exciting work environment

• First-class workplace equipment and top modern facilities

• A company car

• A flex-time account for an optimal balance between work and personal life

• A highly collegial and appreciative team environment

• Remote work options

• Corporate health management, practical further training, and a company pension plan

• Benefits like e.g. employer contributions to capital-forming benefits, quarterly profit sharing, employee discounts at many online shops, a high-quality e-bike through Jobrad, also for private use