Job Description:

We are currently looking for a Customer Resolution Manager (d/f/m) to join our AOG Management team in Hamburg .

You will be part of a diverse team of approximately 50 members across Hamburg and Washington, dedicated to serving customers in Europe, the Middle East, Africa, and Asia Pacific. As the largest Airbus Services company, Satair provides critical spares and services to keep global aviation moving. In this role, you can expect to manage unique cases daily, recovering grounded aircraft through innovative solutions in a dynamic, international environment.

WHAT’S IN IT FOR YOU

Here is a selection of some of the benefits we offer our employees. Local benefits may vary.

• Competitive Remuneration

• Work / Life Balance : Hybrid Working, flex-time, maternity/paternity leave, job sharing

• Personal Development : Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities

• Health & Wellbeing : Health insurance, well-being programs

HOW YOU WILL CONTRIBUTE TO THE TEAM

• Providing functional guidance and operational leadership to the AOG team while leading assigned shifts.

• Managing the full lifecycle of customer material orders for airlines and MROs, from initial processing to final delivery.

• Sourcing and expediting critical parts by overseeing procurement activities and escalating needs to partner companies or production lines.

• Facilitating the timely global delivery of spare parts using technical and commercial data to resolve grounded aircraft situations.

• Balancing and prioritising daily workloads for the shift to ensure high-priority cases are handled efficiently.

• Maintaining exceptional customer service standards by responding to internal and external inquiries regarding Satair and Airbus services.

• Driving future improvements by challenging existing processes and defining enhanced operational standards.

• Actively enhancing customer satisfaction and internal communication to deliver an excellent customer experience.

This role requires shift work on a 24/7 pattern, including weekends, nights, and bank holidays (total 37.5 hours/week).

ABOUT YOU

Equipped with a degree in Business, Engineering or a related discipline, paired with professional experience in logistics or supply chain (ideally within aviation), we are looking for a team player with the following profile:

• Solid experience in managing complex material orders and global supply chain activities.

• Proven ability to provide operational leadership and motivate a team during critical, time-sensitive cases.

• Advanced knowledge of technical and commercial data used in the aviation aftermarket.

• Strong problem-solving mindset with a proactive approach to handling unforeseen challenges and changing priorities.

• Excellent communication and conflict management skills to interact effectively with international stakeholders.

• Digital mindset and the ability to juggle complex data under pressure.

• English language skills at negotiation level.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.

Satair is striving for a culture of diversity and inclusiveness with continuous learning, speak up, listen up, and act with integrity and respect. So we welcome any application independent from the social and cultural background, gender, age, disability, sexual orientation or religion of the applicant.

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel !

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Operations GmbH

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Material Support & services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.