Minebea Intec USA Inc. searches for an employee as soon as possible as

Customer Success & Sales Support Specialist (m/f/d) - Customer Service

Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies. With it´s headquarters in Hamburg, Germany, we offer products and services that have stood for innovation, performance and reliability for about 150 years. Our product portfolio includes high-resolution platform scales, load cells, vessel and silo scales, checkweighers, metal detectors, X-ray inspection systems and intuitive software solutions. With around 1000 employees at 19 sites worldwide and a network of over 200 certified distribution partners make us a global player in our industry.

Location: Corporate Office in Holbrook, NY

Job Type: Full-time

Responsibilities:

• Service Coordination: coordinate external service calls and manage internal service needs, including stocking spare parts and providing the service team with neccessary components
• Quotations: prepare quotations for in-house repairs and field service calls, ensuring accuracy and timely delivery
• Sales Support: Monitor sales calls, track parts usage and assist in invoicing for in-house and field services
• Customer Interaction: Support the creation of quotes for key accounts and coordinate technical requirements between customers and the headquarters application specialist team to develop proper proposals
• Sales-Related Tasks: Support the creation of the price book, qualify marketing-generated leads into sales-qualified leads and assist with other sales-related activities
• Documentation: Maintain accurate service records and prepare detailed reports

Job Qualification Requirements and Competences:

• Experience in coordinating service activities and managing spare parts inventory
• Strong problem-solving and critical-thinking skills
• Excellent customer service and communication skills
• Ability to work independently and manage time effectively
• Familiarity with industrial weighing and inspection technologies is a plus

What we offer:

• Competetive Salary plus commission/bonus (based on achieving service targets)
• Small-sized company, embedded in an international group of companies
• health, vision and dental benefits coverage - we cover a large majority of the costs and employees can select from 2 options depending on the state they reside
• Group Term Life Insurance; Long Term Disability; 401K with 3% Safe Harbour matching program; Retirement Plan Plus Account
• Vacation based on years of service
• national holidays - comprised of 12 (combination of fixed and floating days)
• sick days - based upon local requirements