Senior Ticket Desk Agent (m/w/div) Emirates

• Arbeitsort: Hamburg
• Vertragsart: Feste Anstellung
• Arbeitszeit: Vollzeit
• Eintrag vom: 11.07.2025

• Handle denied boarding situations including implementation of "Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty.
• Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.
• Issue tickets, EMD/EBT make/amend reservations as and when necessary. Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required.
• Complete daily ticket sales returns and assist with banking duties as requested.
• Handle rebooking of flights, accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.
• Assume responsibilities of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers
• Assist other Airport Services team members as and when required in a multi skilled work environment, to ensure a seamless and efficient customer service to passengers.
• Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty.
• Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC, where applicable

Qualification

• ‘O’ Level or equivalent
• Given the specific requirements at outstations, a minimum of 3 years´ experience is required in travel agency or within airline ticketing
• Good knowledge experience of a major Computer Reservations Systems with auto ticketing preferred and Proficient in MS Office applications.
• Keen interest in the hospitality industry an advantage
• Fluent in written and spoken English and German
• Applications from staff who have not completed 12 months’ service in their current position will not be considered.
• Candidates must have the legal right to live and work in Germany. The Company will not assist with obtaining work permits.