Ready to drive medical breakthroughs that make a difference in this service manager position?

Proclinical is seeking a Service Manager to oversee and manage field service operations in the DACH region. This role involves leading a team of field service engineers and administrative staff, ensuring customer satisfaction, and maintaining operational excellence. You will play a key role in managing service requests, optimizing processes, and fostering collaboration across teams. This position requires travel and offers an opportunity to contribute to a growing international division.

Responsibilities:

• Lead and manage a team of field service engineers and administrative support staff.
• Foster a collaborative and productive work environment, mentoring and training team members.
• Oversee scheduling to ensure timely responses and maximum utilization of resources.
• Ensure engineers are trained across the product portfolio to support local market needs.
• Manage the end-to-end process for all service requests, including lifecycle management.
• Communicate with customers, subsidiaries, and distributors to resolve order and documentation issues.
• Establish effective communication between local customers, call centers, and internal teams.
• Report system failures for quality purposes and manage contract renewals for direct customers.
• Collaborate with the sales team to align on pipeline and ensure timely deliveries and installations.
• Monitor and manage local inventory in line with company policies.
• Provide support for events, meetings, and general business service needs.
• Maintain accurate and up-to-date customer records.

Key Skills and Requirements:

• Strong leadership and team management skills.
• Experience in managing field service operations, preferably in a complex or fast-paced environment.
• Proficiency in SAP and Salesforce systems.
• Excellent organizational, time management, and multitasking abilities.
• Strong customer orientation and interpersonal skills.
• Ability to build and maintain positive relationships with internal and external stakeholders.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel).
• Fluent in English; additional language skills are a plus.
• Willingness to travel as required.
• Physical ability to perform tasks such as lifting up to 45 pounds and working in environments with potential exposure to mechanical parts or chemicals.

If you are having difficulty in applying or if you have any questions, please contact Indre Stankeviciute at i.stankeviciute@proclinical.com.

If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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