Your role in our Team:

• Liaison between Business and IT: Act as the primary point of contact between business stakeholders and the IT department, ensuring clear communication and alignment on project goals.
• Business Process Harmonization: Collaborate with business units across different countries to harmonize and standardize processes related to Service management and Warranty, ensuring consistency and efficiency in DMS implementation.
• Requirement Translation: Gather, analyze, and document business requirements, translating them into actionable tasks for the IT development team.
• Project Progress Tracking: Monitor the progress of IT requests and development tasks, ensuring they align with business needs and project timelines.
• Testing and Quality Assurance: Lead the testing phase to validate that the developed features meet business requirements, ensuring high-quality deliverables.
• Communication and Change Management: Communicate project updates, changes, and developments to all stakeholders. Manage expectations and ensure transparency throughout the implementation process.
• Training and Support: Develop and deliver training materials, and provide hands-on training sessions to ensure that business users are fully equipped to use the new DMS effectively.

Qualifications:

• Language Proficiency: Must be fluent in English (written and spoken).
• Industry Knowledge: In-depth understanding of Service management and warranty processes within a retail company.
• Technical Expertise: Strong knowledge of Microsoft Dynamics 365 Finance and Operations.
• Experience: Proven experience as a Process Owner or in a similar role, preferably in a retail environment involving DMS or ERP systems.
• Skills: Excellent communication, organizational, and analytical skills. Ability to manage multiple tasks and stakeholders simultaneously.

Preferred Qualifications:

• Additional Languages: Proficiency in other languages relevant to the company's operations is an asset (German, French).
• Project Management: Familiarity with Agile methodologies and project management tools.
• Leadership: Demonstrated ability to lead cross-functional teams and drive project success.