Your Tasks:

• Planning, provisioning, rollout, and further development up to the handover to operations
• Initial data provisioning
• Adapting solutions to the operational requirements of the IT organization (e.g., providing reports)
• Integrating additional or new hardware/software and services into the existing system environment
• Planning, developing, and providing all prerequisites that ensure defined availability, recovery capability, and restart procedures
• Creating application documentation (e.g., operating concepts, operations manuals including backup, reinstallation, recovery procedures)
• Initial creation of knowledge base articles
• Integrating solutions into ITSM processes (e.g., Incident Management, Change Management, IT Service Continuity Management)
• Creating Requests for Change (RfCs)
• Supporting the analysis and resolution of issues/incidents within 2nd and 3rd level support
• Managing and communicating with service providers/suppliers
• Quality assurance of delivered hardware, software, and services

Your Skills:

• Comprehensive IT knowledge and strong technical understanding of hardware and software
• Ongoing training in relevant areas (e.g., client/server, programming, databases)
• Detailed knowledge of assigned applications
• Strong technical understanding and experience with infrastructure services and products, including their implementation
• Good knowledge of system technical interfaces
• Solution oriented mindset and working approach
• Enthusiasm for innovative technology development
• Sense of responsibility
• Customer orientation
• Ability to work in a team
• Experience in technical support
• Clear and reliable communication with service providers/suppliers
• Proficiency in English and German

Nash direct offers exactly what you are looking for in the digital working world: challenging and highly exciting assignments with market-leading technology companies, combined with the security of a permanent employment contract.

We understand how modern project work functions and have been successfully operating in this field for over 25 years.

Interested? We look forward to receiving your application documents. We will get back to you promptly. For further information regarding this position, please contact

Marlena Marzano ( marlena.marzano@nashdirect.de ).