Management of End-to-End Customer Implementations:

• Manage and execute customer implementation projects from scope to delivery, coordinating stakeholders and timelines.
• Lead the customer onboarding process, collaborating with customers and internal teams to ensure smooth integration into operational processes.
• Create and maintain essential documentation including project plans, Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process flowcharts, and performance reports.
• Conduct training and rollout of procedures to internal as well as external stakeholders.

Customer Requirement Analysis and Service Alignment:

• Collaborate with customers and internal teams (e.g., Key Account Managers, Tender Management, Product) to gather and assess requirements.
• Perform feasibility checks and translate customer needs into operational processes with Operational Excellence and OKAMs.
• Ensure effective use of solutions such as integration tools, tracking, and performance dashboards.
• Stay current on product features and share updates with sales and account teams.

Stakeholder Engagement and Communication:

• Act as the first point of contact for customers and internal stakeholders during the onboarding process.
• Facilitate the onboarding of OKAMs during the implementation process and maintain close alignment to ensure a smooth transition and sustainable embedding of the customer into the organization post-implementation.

Reporting and Data Analytics:

• Define customer reporting needs and work with the BI team to deliver dashboards and data tools.
• Develop hybrid reporting in Excel if needed and train OKAMs on reporting frameworks.

Process Improvement and Standardization

• Proactively identify and recommend enhancements to streamline customer implementation processes, contributing to standardization efforts and continuous process optimization initiatives.
• Actively contribute to the ongoing development, documentation, and enhancement of the global implementation framework and standardization initiatives.

Risk Management and Issue Resolution

• Proactively identify and mitigate risks throughout the onboarding process.
• Lead resolution of implementation issues in collaboration with internal and external stakeholders.
• Capture and apply lessons learned to improve future implementations.

• Degree in Business Administration, Logistics, Supply Chain Management, or related field.
• 3-5 years' experience in customer implementation, project management, or operational excellence within Supply Chain, Freight Forwarding, or Control Tower environments.
• Strong operational and supply chain process knowledge, with hands-on TMS experience.
• Basic understanding of IT system integrations and software solutions (a plus).
• Self-driven, ambitious, and team-oriented with a problem-solving mindset and attention to detail.
• Strong project management, analytical, and conceptual skills; confident in decision-making and risk balancing.
• Comfortable in fast-paced, high-accountability settings with a strong sense of ownership and urgency.
• Advanced MS Office skills (Excel); BI tool experience preferred.
• Excellent interpersonal and stakeholder communication skills (written, verbal, and presentation).
• Fluent in English; German proficiency is a strong plus

Business Unit

Air & Ocean

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.