Head of Quality Management – Customer Support
Head of Quality Management – Customer Support
Head of Quality Management – Customer Support
Head of Quality Management – Customer Support
AKG Verwaltungsgesellschaft
Industrie und Maschinenbau
Hofgeismar
- Art der Beschäftigung: Vollzeit
- Vor Ort
- Aktiv auf der Suche
Head of Quality Management – Customer Support
Über diesen Job
Tradition and Innovation
The AKG Group has been a specialist in the field of heat transfer since 1919. With currently more than 3,000 employees at 14 locations in Europe, America, and Asia, the company develops and manufactures high-quality components and systems for a wide range of applications and industries. Here in Hofgeismar, you can expect highly qualified training, exciting tasks, and excellent future prospects.
Engineering
Your tasks at AKG
- Handling customer complaints across all product areas of the corporate group
- Leading and developing a team of five employees in Quality Management – Complaint Management
- Understanding and analyzing design and manufacturing processes to identify root causes of field failures and damages
- Technical responsibility for analyses related to complaints
- Developing solution strategies
- Preparing, analyzing, and evaluating data and facts; creating complaint reports
- Assessing the legal implications of complaint cases in close coordination with the Legal Department
- Developing proposals for corrective and preventive actions, as well as implementing and monitoring these measures
- Project management of complex complaint cases with strategic importance (national / international)
- Close collaboration with project and sales engineers, the Legal Department, and production plants to prevent complaints
- Further development and maintenance of reporting systems; regular reporting to senior management and the Head of Quality Management
What we require from you
- Degree in engineering (mechanical engineering, automotive engineering, or similar) and professional experience in an industrial company
- Practical experience in complaint management; sound knowledge of quality standards and product liability desirable
- Experience in legal assessment of cases and in project management desirable
- Strong communication skills and experience dealing with internal and external customers
- Social and facilitation skills, team spirit
- Good command of English, both written and spoken
- Knowledge of SAP (R/3, later S/4HANA)
Your Benefits
Long-term prospects
At AKG, we focus on continuity rather than fluctuation – with secure jobs and genuine opportunities for development.
Team spirit that connects
Collaboration on equal terms and strong teamwork – we all pull together.
Technology that inspires
Our products are known worldwide for their quality and innovation – that makes us proud and motivates us.
Career growth on site
At Hofgeismar, you don’t just work – you grow. Internal development and promotion opportunities are part of our culture.
Stability with purpose
Many employees have been with us for years – because here, job security goes hand in hand with meaningful work.
Local impact, global reach
From Hofgeismar, we support customers world-wirde– with high-tech solutions and local expertise.