Your Tasks

• Ownership of product vision and roadmap for telephony systems, bots, and AI solutions
• Management and prioritization of product backlog and user stories
• Translation of business needs into functional and technical requirements
• Collaboration with stakeholders, development teams, and vendors
• Supervision of solution delivery, testing, and rollout
• Definition of KPIs and monitoring of solution performance
• Evaluation of new technologies and market trends for customer care

Your Profile

• University degree in Business Administration, Computer Science, Information Systems, or related field
• Several years of experience in Product Management, Product Ownership, or Customer Care Technology
• Proven expertise in telephony systems, conversational bots and AI platforms
• Strong knowledge of customer care processes and omnichannel engagement
• Experience with agile methods and tools (JIRA, Confluence, Azure DevOps)
• Excellent communication and stakeholder management skills
• Strong analytical and strategic thinking with hands-on delivery approach

About Us

Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence, innovation, and digital transformation to ensure seamless interactions.