Standort: Istanbul 

Fachbereich: SAP Consulting 

Karrierelevel: Professionals 

 

That makes you job exciting:

• As a support consultant, you are the first point of contact for our customers on all SAP sales topics.

• You implement corrections in your specialist area in collaboration with our basic consultants.

• Your diverse area of ​​responsibility includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking them and providing feedback to the customer using the group's own ticket system.

• You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-compliance.

• Your area of ​​activity also includes developing solutions together with our customers for business-critical processes. As part of a spot consultation, you will provide our customers with holistic support via telephone and electronic support media and recommend suitable options for improvement, including: in the field of software applications.

• Through your support, you create the basis for fast and secure communication and solution finding for our customers and make a significant contribution to better customer loyalty.

What sets you apart:

• In addition to successfully completing vocational training or a degree, you have several years of practical experience in SAP Basic Support or as a key user in in-house projects.
• You have experience supporting customers or specialist departments in SAP operations: administration, support and monitoring.
• When advising customers, you value trusting and cooperative collaboration.
• Good knowledge of English is a must but Knowledge of German is is a plus for advising customers from the German-speaking DACH regions.
• Your strength lies in identifying problems, analyzing their causes and finding possible solutions.
• Team spirit, resilience and the necessary flexibility to react quickly to new requirements are a given for you.

What you can expect:

• A great team in which there are many opportunities to get involved and which places great value on further development and an open feedback culture.
• A modern working environment with 20 days vacation. Lots of freedom - whether working hours or working from home - at one of the largest SAP partners in the world.
• Individual career paths and many other benefits tailored to the needs of our employees.
• We offer hybrid working. You can spend part of your time working from home and at the same time enjoy the benefits of the lively community in the office