Description

As part of the Digital Service Tools team you significantly influences the digital transformation of INNIO's Global Service Organization (GSE), ensuring that digital tools are effectively leveraged to enhance service delivery and operational excellence. As a project manager, Service requirements are linked to Digital enablers, role-out of new features are supported and feedback is adequately communicated. Reporting of progress and timely execution of tasks are key. You will closely collaborate with INNIO’s Digital team and Digital Product Owners, commercial teams, field service, and tech support to ensure a seamless integration and communication across digital initiatives.

• An innovative and international working environment
• Home Office & flexible working time model (depending on position and role)
• Health We Care Program - including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport - station in direct proximity
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

• Leadership and Strategy: Collect requirements for digital tools across the Service organization and make them transparent to the digital team (e.g. user stories). Actively educate the service organization on digital projects (with local presence – up to 50% travel required) and support in gatekeeping for project requests and sign-off on product introductions
• Program Management: Lead cross-functional projects in close collaboration with the digital team to successfully develop and roll-out new digital tools, and continuously improve the current portfolio
• Value Proposition: Support the value proposition of digital service tools, ensuring alignment with business objectives and customer needs
• Development and Implementation: Define requirements and help to prioritize developments and improvements. Lead the implementation process and coordinate testing and user support
• Training and Development: Coordinate the creation and update of training materials, formats, certifications, and curriculums to support digital service tools
• Problem Solving: Address unique problems that have a broad impact on the business, requiring in-depth interpretive thinking and complex judgment
• Service and Process Improvement: Act as a change agent for service and process improvements, lead projects like AI-enabled services and predictive maintenance work queues

Your Profile:

• Bachelor in engineering or management area
• Solid background in project management and cross-functional collaboration skills
• Extended understanding of products, field service and processes
• Experience in product and project management
• Change management experience and process optimization
• Relevant project and product management know-how
• Know-how of new technologies in the field of services
• Business fluent in English (verbally and written)
• Willingness to travel up to 50%

At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.