Description

The Team Leader - Customer Site Management (m/f/d) is responsible for leading the site management team to ensure efficient, compliant, and customer-focused operations.

• An innovative and international working environment
• Health We Care Program - including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport - station in direct proximity
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

• Lead, motivate, and develop the site management team to achieve operational excellence
• Plan and schedule all site activities within the team, ensuring efficient resource allocation
• Set clear objectives, monitor team performance, and provide regular, constructive feedback
• Coordinate and oversee daily site operations to ensure high service quality and smooth workflows
• Supervise field service scheduling, technician dispatch, and tooling management (including shipments, calibration, rentals, audits, and invoicing)
• Ensure accurate and timely processing of customer orders in close coordination with the project team
• Provide technical support to the team, customers, and partners; lead root cause analysis and drive technical issue resolution
• Organize and deliver training sessions for team members on processes, systems, and safety standards
• Foster professional growth and career development within the team
• Support and participate in cross-functional projects to enhance site performance and customer satisfaction
• Track, analyse, and report key performance indicators (KPIs) for site operations
• Identify opportunities for process optimization and cost reduction
• Conduct regular audits and reviews to ensure compliance with company policies and regulatory requirements
• Conduct and participate in job interviews to select and onboard new team members

Your Profile:

• Educational background in Engineering (mechanical or electrical)
• Experience in site management for power plant execution, including material management
• Experience with products from INNIO and plant components
• Performance-oriented personality
• Proficiency in problem-solving
• Good communication skills with people on construction site as well as executive level
• Excellent German and English (writing and speaking), other languages as a plus
• Strong negotiation skills
• Team player with strong ability to motivate
• Self-starter mentality and able to work independently
• Willingness to travel nationally and internationally more than 50% (around the world)

At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.