Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.

Expert Service Center Technician

The Expert Service Center Technician will be responsible for initiating and executing service activities at designated service center locations in a safe and efficient manner. This role primarily handles advanced and multi-complex systems, proactively troubleshoots equipment, and works with mechanical, electrical, and diesel systems. The Technician conducts preventative maintenance, manages parts inventory, and promptly addresses safety issues for both Company and Customer owned equipment. The role may require direct customer interaction.

Responsibilities

· Initiate, execute, and document all service activities at service center locations, maintaining a focus on safety and efficiency

· Create and promote a safe working environment and safety culture within the organization

· Demonstrate high-impact behaviors including innovation, accountability, and empowerment

· Proactively troubleshoot advanced and complex systems, including mechanical, electrical, and diesel engine systems

· Conduct preventative maintenance and manage parts inventory

· Anticipate, identify, and address safety issues on all equipment

· Maintain company property, adhering to all safety and maintenance standards

· Function effectively both independently with little/no supervision and as part of a collaborative team

· Provide coaching, guidance, and motivation to junior-level technicians

· Interface with customers as needed, delivering excellent customer service

Travel Requirements

· Must be willing and able to travel 20% of the time to other service center branches, including participation in training and field support

Driving Requirements

· Must complete Driver Application for Employment and submit to a Motor Vehicle Report (MVR) check

· Additional required forms: Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours, Road Test

· Ability to obtain DOT Medical Card

· Clean driving record

Education Requirements

· High school diploma or equivalent required

· Technical military background, technical certifications, degree, or licenses preferred

Experience Requirements

· 3 to 5 years of technical work experience, with diagnostic experience working with diesel engines

· Advanced skills in mechanical and electrical systems, with the ability to troubleshoot complex and multi-system issues

· Experience coaching or training junior technicians

· Customer service background required

· Experience working independently and with minimal supervision

· Proficiency with Microsoft Office

Skill Requirements

· Advanced diagnostic and mechanical skills in diesel engines (required)

· Experience in electrical, mechanical, and fusion systems as applicable

· Ability to synthesize and clearly communicate technical information

· Demonstrated critical thinking and complex troubleshooting ability

· Familiarity with basic controls (PLC) preferred

High Impact Behaviors

· Continuous Professional Development: Commitment to ongoing learning, skill building, and staying current with industry best practices

· Collaboration & Teamwork: Value team achievements and integrate diverse perspectives for optimal solutions

· Results Driven Performance: Dedication to efficient and effective achievement of objectives

Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen.
Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.