Stellenbeschreibung

Overview:
We are looking for a Customer Support Engineer (m/f/d) to join our Service team supporting customers in EMEA (Europe, Middle East, Africa), for our broad range of products including AFM, 3D optical profiler, stylus profiler, tribometer and mechanical tester, nanoscale infrared spectrometer and nanomechanical instruments.

Responsibilities:
-As part of the Customer Care Center team provide phone, e-mail and remote log-in technical support including diagnostics, solution plans, training, and customer facing communication.
-Test and repair customer equipment.
-Conduct installation, repair, preventative maintenance, acceptance and customer training at customers’ facilities and remotely.
-Serve as a supportive and effective communication link between the customer and Bruker to ensure customer service satisfaction.
-Assist with conferences, exhibitions and workshops as necessary.
-Provide technical input to the sales team in routine & non-routine sales cases.
-The position reports to the Service Team Leader, who will agree expectations, offer guidance as necessary and -provide framework support.
-The position is based in Karlsruhe, Germany. It involves travel domestically and internationally (around 70%). Qualifications:
-Outgoing and good at building relationships through inspiring trust and confidence.
-A professional image and a very high standard of personal presentation.
-Self-motivation and a willingness to work with others toward a shared goal.
-The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team.
-Excel at continual learning in a rapidly advancing technological area.
-Capability to learn quickly and establish solid understanding in complex technical topics.
-Able to independently troubleshoot and solve problems.
-Demonstrated good communication skills.
-Able to conduct trainings. Experience in writing documentation.
-Experience in using standard tools such as oscilloscope and multimeter.
-Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
-Experience in supporting scientific instruments will be an advantage.
-Business-fluent English. Business-fluent German or French
-Degree in physics, electrical engineering, materials science, chemistry or a related discipline.
-A current driving licence in the EU.