At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Customer Relationship Manager & Promotion Manager DACH (m/w/d) you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Coordination and implementation of local CRM campaigns in close coordination with the global team
• Initiation, implementation and tracking of local measures to acquire new customers and increase sign-up rates
• Planning and implementation of local promotions, events and new activation formats to promote sales in Germany, Austria and Switzerland
• Close cooperation with Store Managers and the local Retail Team, Customer Service, Global CRM and other internal stakeholders
• Analysis of results and derivation of specific recommendations for action
• Testing and integration of AI-supported tools and automation
• Development of innovative CRM activations
• Introducing new ideas and tools to optimize the CRM landscape

About you

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor's degree (preferably in marketing, business administration, communication or comparable training)
• Practical experience in CRM, campaign and event management
• Fluency in German and English (additional knowledge of Italian or French is a plus)
• Experience in using analytical tools to measure and optimize performance as an advantage
• High level of initiative, structured way of working and strong numerical skills
• AI affinity as an advantage

What we offer

You can expect a range of benefits, including:

• Permanent contract (after 6 months probationary period)
• 30 days’ vacation
• Hybrid working model
• Training and development
• Pension allowance
• Travel allowance
• Home office allowance
• Discounts on Swarovski products
• and of course, a nice atmosphere and a friendly team!

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in.