Akut HR Consulting GmbH is a specialized personnel service provider in the fields of office, finance, engineering and IT. We offer you contacts to interesting companies and accompany you through your next career step.

(Junior) IT Supporter (m/f/d) at the Helpdesk

Our offer

• Hybrid working
• 30 vacation days
• Holiday pay
• Public transportation ticket
• Teamevents
• Trainings
• Food & beverage

Your tasks

• Providing Chat-support
• Answering incoming calls to our Emergency line support
• Providing real-time assistance and reducing waiting times
• Troubleshooting of software issues and installing software such as updates and new software acquired by the company
• Creating tickets for hardware requests
• Fixing basic errors on accounts, unlock accounts, and performing password resets
• Routing tickets to other support teams
• Making a detailed record and follow-up of the cases; also working along with other teams to provide solutions to issues in a timely manner

Your skills

• You are passionate about Tech.
• You think in a structured and innovative way, enjoy working in a team and have excellent communication and teamwork skills.
• Reliability and an independent way of working characterize you

We look forward to receiving your complete application, including your CV

Apply here: ruhnke@akut-hr.de (https://mailto:ruhnke@akut-hr.de)

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.