H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert IT engineers, HTS offers professional consulting, data solutions, and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed IT support services, including end-user support, hardware and software troubleshooting, site surveys, remote and on-site assistance, and more. Leveraging deep operational experience and technical expertise, HTS helps clients overcome challenges, optimize resources, and innovate for business success. By delivering comprehensive services, HTS aims to enable businesses to achieve their full potential.

Tasks

We are looking for a skilled IT End User Support Specialist to provide technical support for enterprise IT environments. The ideal candidate will be responsible for maintaining IT infrastructure, resolving technical issues, and ensuring smooth IT operations for end users. This role requires strong troubleshooting skills, customer service orientation, and experience supporting desktops, laptops, network devices, and collaboration tools.

Requirements

Key Responsibilities

IT Infrastructure & System Support

• Deploy, configure, and maintain IT systems including desktops, laptops, servers, and network equipment.
• Support voice and video conferencing systems, mobile devices, and related hardware.
• Install, configure, and maintain operating systems, enterprise applications, and IT equipment.
• Analyze technical requirements and recommend appropriate IT solutions.

Incident & Service Management

• Monitor and manage IT incident queues and service requests.
• Troubleshoot hardware, software, and configuration issues for end users.
• Escalate complex technical issues to relevant support teams when necessary.
• Provide technical guidance and assistance to users regarding IT systems and services.

Asset & Deployment Management

• Manage IT asset lifecycle including device deployment, updates, and retirement.
• Maintain accurate asset records in IT asset management systems.
• Provide onboarding support for new employees, including IT setup and orientation.

Security & Compliance

• Ensure compliance with company IT security policies and governance standards.
• Support implementation of security best practices within the IT environment.

Documentation & Continuous Improvement

• Maintain and update technical documentation and knowledge base articles.
• Participate in technical meetings and collaborate with global IT teams.
• Contribute to service improvement initiatives and system performance analysis.

Maintenance & Project Support

• Perform system upgrades, maintenance, and configuration changes.
• Support scheduled maintenance activities and system updates.
• Assist in regional and international IT infrastructure projects.