Cologne

As our new Account Manager (f/m/d) together with your colleagues, you will be responsible for a defined customer portfolio of B2B customers (online shops) from the DACH region and proactively develop it further. You will independently identify potential for increasing sales performance in day-to-day business and know how to pick up your customer shops exactly where they are, because: Your customers' success is your goal and your motivation - day after day.

The job is a fixed-term parental leave replacement until at least November 2027.

• Proactive account management: You are independently responsible for a defined customer portfolio of small and medium-sized online shops. You are able to understand the differences in how they work in order to adapt your expansion strategy accordingly.

• Recognizing potential: You know what goals an online shop pursues and what challenges it has to face every day. You use this knowledge to place our technologies at the forefront.

• Negotiation & further development: You develop your customer portfolio strategically and commercially and approach our customer shops as a skilled negotiating partner. Even in tougher negotiations, you don't lose sight of the fun of the matter and the goal.

• Internal collaboration: You are in close contact with internal interfaces such as New Business Sales or Product Management. You also have a Customer Success Manager at your side who ensures that your customer shops are successful with our solutions. Within this team structure, you are able to maximize the output in customer loyalty and contract extensions.

• Professional experience in proactive customer approach and communication (B2B), ideally in the SaaS environment

• Proven knowledge of independent account / customer portfolio management, ideally of up to a few hundred customers

• Strong communication skills, customer orientation and a "hands-on mentality"

• Very good analytical skills, sales affinity and persuasiveness

• Affinity to e-commerce and ideally experience with CRM systems (e.g. Salesforce)

• Fluent German and very good English skills

What we offer you

• Hybrid work: Combine fixed office days with flexible remote work

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, or Norway.

• Permanent contract with Europe's trusted brand

• 28 vacation days

• 2.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.