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Dealer Support Specialist (w/m/d) with German - Level 2

Dealer Support Specialist (w/m/d) with German - Level 2

Dealer Support Specialist (w/m/d) with German - Level 2

Dealer Support Specialist (w/m/d) with German - Level 2

Palfinger

Maschinenbau, Betriebstechnik

Köstendorf

  • Art der Anstellung: Vollzeit
  • Vor Ort
  • Zu den Ersten gehören

Dealer Support Specialist (w/m/d) with German - Level 2

Über diesen Job

Dealer Support Specialist (w/m/d) with German - Level 2

03.07.2025

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

We are looking for an experienced and customer-focused Dealer Support Specialist (w/m/d) to join our team in Köstendorf . In this role, you’ll act as a key technical partner for our dealers and service representatives across the EMEA region. With your strong technical expertise, proactive approach, and excellent communication skills, you’ll play a vital role in solving challenges, improving processes, and building lasting relationships. If you’re excited by the opportunity to work in a dynamic, international environment, this is the role for you!

YOUR RESPONSIBILITIES

  • Provide technical support and guidance to dealers and service partners (primarily in the EMEA region)
  • Collaborate in warranty claims handling, including managing complex cases and decisions.
  • Identify and analyze recurring technical issues, and develop improvement measures
  • Work closely with internal teams to optimize service processes and ensure continuous improvement
  • Conduct on-site visits to dealers and customers to provide hands-on support

YOUR QUALIFICATIONS

  • Technical training in electronics, mechatronics, or mechanical engineering (e.g., apprenticeship, technical school, master technician)
  • At least 3-5 years of experience in technical support or helpdesk role
  • Proficiency in MS Office and SAP and experience with ticketing systems; Knowledge of PALFINGER products will be considered an advantage
  • Fluent in German and English, both written and spoken
  • Great communication skills, ability to self-organize and willingness to travel occasionally

WE OFFER

  • Flexible working hours with no core time and possibility to work from home
  • Further training and international career opportunities
  • Corporate health management "PALfit"
  • Company restaurant with freshly prepared meals and daily meal subsidy
  • Job ticket for travel to and from PALFINGER
  • Numerous employee discounts through Corporate Benefits

Minimum yearly gross salary according to the Austrian metal industry collective agreement is EUR 46 614,68 based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.

Are you interested in the position and still have questions? Please do not hesitate to contact us.

Unternehmens-Details

company logo

Palfinger

Maschinenbau, Betriebstechnik

10.001 oder mehr Mitarbeitende

Bergheim, Österreich

Bewertung von Mitarbeitenden

Vorteile für Mitarbeitende

Flexible Arbeitszeiten
Home-Office
Kantine
Restaurant-Tickets
Kinderbetreuung
Betriebliche Altersvorsorge
Barrierefreiheit
Gesundheitsmaßnahmen
Betriebsarzt
Training
Parkplatz
Günstige Anbindung
Vorteile für Mitarbeitende
Firmenwagen
Smartphone
Gewinnbeteiligung
Veranstaltungen
Privat das Internet nutzen
Hunde willkommen

Unternehmenskultur

Unternehmenskultur

432 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei Palfinger als modern. Dies stimmt ungefähr mit dem Branchen-Durchschnitt überein.

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