• Flat hierarchies in a family business
• International working environment with diverse opportunities
• Individual training opportunities for personal development
• Modern workplace with good transport links
• Company pension scheme to secure your future
• Team-oriented working atmosphere and regular events

What you can always rely on at persona service:

• direct path to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your wishes into account
• intensive preparation for the interview

• You will be responsible for the proactive support and long-term maintenance of valuable customer relationships to ensure a lasting and trusting cooperation with all business partners
• In addition, you will be responsible for the in-depth understanding of individual business requirements and the provision of customised solutions for the specific needs of your customers
• Furthermore, you will be responsible for the professional handling of all enquiries and complaints via telephone, e-mail and chat and will efficiently solve any problems that arise in close internal coordination
• , e-mail and chat and efficiently solve any problems that arise in close internal coordination
• Recording customer orders in the ERP system is also one of your tasks, You will track deliveries closely and coordinate closely with sales and logistics
• As part of your role, you will support the entire process by sending offers and relevant documents and informing your customers precisely about all available services
• Finally, as the main contact person, you will be responsible for the preparation and punctual dispatch of orders. and the timely dispatch of samples to international customers and conscientiously maintain the entire inventory of sample data
• You are responsible for the maintenance and structured filing of all new product documentation and certifications and actively support the development of monthly marketing initiatives such as informative newsletters

• You have completed training as an office management assistant (m/f/d), industrial clerk (m/f/d) or foreign language correspondent (m/f/d) in order to handle commercial processes professionally
• In addition, you have sound professional experience in customer service or internal sales, ideally in an internationally operating environment with complex structures and processes
• You have a sound knowledge of ERP and CRM systems and are experienced in the use of common MS Office applications, which will set you apart for your daily work in this position
• Written and spoken German at native speaker level and a good command of English are essential for internal and external communication with all parties involved
• You have a valid work permit and reside in Germany, in order to be able to carry out the activities without legal restrictions and to ensure long-term cooperation
• Furthermore, you have a high level of communication skills and a strong service orientation in order to always be able to handle customer concerns in a friendly, competent and solution-oriented manner
• Finally, you are an absolute organisational talent and always work in a structured, reliable and independent manner in order to maintain an overview of your projects at all times, even with a high workload