Intern Aftersales Warranty & Service Measures (f/m/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

Your Responsibilities:

You support the aftersales warranty team by being in continuous contact with a multitude of topics and stakeholders. This will lead you to work with Data, Business Intelligence & Business Development, Warranty and Product Development and implementation of the latest projects that will share the aftersales of the future within the European sales company smart Europe GmbH:

• You develop and optimize warranty processes using suitable methods and tools and are responsible for the evaluation and initiation of measures for quality optimization
• You actively support the achievement of project goals and milestones and keep an eye on the work results of the other project members and actively give feedback
• You assist in the execution of the service measures and creation of the warranty journals by physically ensuring the content's quality.
• You help evaluate incoming warranty claims for accuracy using the product specifications and warranty policies.
• You take over the ownership on projects requiring in-depth investigation, analysing the complete picture to identify gaps, defining actions, and following through to ensure their completion and successful project closure.
• You support the development of the Warranty KPIs Database that will be the main driver of the future way of making decisions
• You get your hands into the management of periodic data reports supporting the team to make strategic decisions
• You organize and participate in stakeholder meetings and prepare the necessary presentation documents
• You will complete various ad-hoc tasks to support the out-of-line or in urgent situations

What you bring along:

• You are studying Engineering, Business Administration, International Management, or a comparable course of study in the advanced Bachelor's or Master's degree programme

• Ideally, you have already gained experience in automotive environments especially in the after-sales business.

• Ideally, You have gained extracurricular experiences
• You are well-versed in the use of MS Office (especially Excel and PowerPoint)
• Knowledge of Power BI and Mural is a plus
• You are interested in the automotive industry, especially in the after-sales business
• You have an analytical mindset, data & KPI driven
• You want to get involved in different areas and constantly learn new skills
• Very good knowledge of the English language, any other known language will be considered as a plus
• You have a quick comprehension and a team-oriented and communicative working style
• You are organized, reliable, creative and have an independent and precise way of working

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.

We empower you to have ownership over work