Join our international team and become the crucial link between our UK customers and our German-based teams. In this dynamic, cross-cultural role, you'll deliver outstanding service, streamline procurement processes, and ensure every customer enjoys a smooth, rewarding journey. If you thrive on building relationships, solving problems, and learning in a fast-paced environment, we want to hear from you! Be a part of a team that values communication, initiative, and the power of collaboration. Your contribution will help shape how our customers experience our services and how we grow together.

Your role

• Make every customer feel supported: You’ll be the first point of contact for UK customers, building trust through clear, empathetic, and professional communication.
• Turn challenges into solutions: You’ll own customer issues and collaborate with internal teams to resolve them efficiently, demonstrating patience and care.
• Champion consistency and quality: You’ll follow structured workflows and meet SLAs, ensuring every interaction meets our high standards.
• Connect people and processes: You’ll act as the bridge between customers, suppliers, and our German-based teams, translating needs into timely, effective action.
• Grow with curiosity and initiative: You’ll actively learn our platform and marketplace mechanics, using available resources to expand your expertise and performance.

Your qualifications

• Stand out with your language skills: You bring fluent English and at least basic German (A2), enabling communication across teams and during training and onboarding.
• Impress with your experience: You bring previous experience in customer service or operational roles – ideally in e-commerce, public sector, or similar environments. Familiarity with procurement or B2G workflows is a strong advantage.
• Inspire with your communication: You adapt your style for UK customers and internal environments, making every interaction clear and impactful.
• Solve with empathy and focus: You resolve issues with patience, understanding, and a commitment to finding the best outcome for every customer.
• Lead with ownership and energy: You take responsibility for results, driving continuous improvement with enthusiasm and a proactive mindset.

What you can expect from us

• We offer a flexible work location: You can work in our modern Unite office in Cardiff or choose a hybrid set-up.
• We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career.
• We offer workations : You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries.
• Your health matters to us : We offer comprehensive private health insurance through Bupa, giving you access to quality care, peace of mind, and support when you need it most.
• We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management.
• We care about work-life balance: We offer flexible working hours and 30+ holidays so you can strike a good balance between your work and personal life.

We are Unite.