Invia Travel Germany GmbH is an Online Travel Agency (OTA) and operates ab-in-den-urlaub.de , one of the leading vacation platforms in Germany, Austria, and Switzerland. Our goal: to make vacations relaxing right from the start – reliable, simple, and surprising. With our claim "ab in den urlaub. Wirklich entspannt” ("off on vacation. Truly relaxed”), we accompany millions of customers on their way to their dream vacation – online and also personally on site.

Every day, we help our customers quickly and easily get answers to their questions. To achieve this, we rely on the latest AI technologies: from Microsoft Copilot to Copilot Studio, as well as AI-supported call routing and conversation analysis. As a Working Student (m/f/d), you will become part of our Customer Care team and support us in continuously improving service quality.

Your tasks

• Contributing to the development, training, and optimization of our AI chatbot (Copilot Studio)
• Testing and further development of the Copilot integration in Dynamics 365 Customer Service
• Analyzing customer interactions (chat & phone) to identify weaknesses in the service process
• Testing and optimizing our AI call-routing solutions to ensure calls are directed more accurately to the right teams
• Testing and optimizing our AI conversation analysis to better understand customer sentiment, topics, and needs
• Supporting the creation and maintenance of knowledge articles used by Copilot in customer service
• Documentation, feedback, and close collaboration with Operations & IT

Your profile

• Enrolled student in, for example, Business Informatics, Communication Studies, Data Science, or a similar field
• Experience with prompting and initial exposure to AI, especially ChatGPT or Copilot Studio, is desirable
• Enthusiasm for customer service topics and the question of how technology can improve service
• An analytical way of working and a good sense for language and communication
• Good German and English skills

Your trip to us

Simply Apply via our careers page and send us your CV, your availability and your salary expectations. Applications from disabled persons and persons with equivalent status are welcome.

As part of the application process, we are obliged as a company to view and check your work permit, your ID card or your passport to ensure that you are entitled to work for us. Please make sure that you can provide the required documents if needed.

If you have any questions about this position and your application, you can reach us at jobs@invia.de or +49 173 3266099.