Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is an aerospace Joint Venture Company between Pratt & Whitney Canada (P&WC) and MTU Maintenance Berlin-Brandenburg GmbH (MTU) providing overhaul and repair services, customer support and spare engine sales to operators of P&WC products within Europe, Africa and the Middle East. We add value by leveraging the services and relationships of both partners in providing integrated solutions to delight our customers. For our location in Ludwigsfelde (near Berlin) we are looking for:

Customer Service Rental Event Manager – Aviation (all genders)

Code: CSC / Operations

Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is the single point of contact for after-sales support in the EMEA region, including repair and overhaul, engine fleet management, customer support and logistic support functions. T he Service Center is seeking a service-focused Rental Event Manager to join its Command Center team in Ludwigsfelde, Germany. The role involves coordinating and handling engine rental activity requests, including management of asset allocation, commercial, contractual and logistic discussions to meet customer satisfaction and best in class service level.

What your day will look like ?

In this position, you will be responsible for managing any customer requests related to engine rental in the EMEA region. Your typical day will be a dynamic mix of planning, problem-solving and coordination to ensure proper and fast delivery of rental services. It will start with reviewing status/progress of the rental events and consulting with internal/external stakeholders to address pressing issues, including with P&WC Leasing, shop managers, sales, and finance departments. As a Rental Event Manager, you will also be responsible for handling day-to-day communication with customers, including any issue or arising disagreement. Additionally, you will be asked to join key CSC business reviews and provide updates as required. No two days are identical in this role, influenced by unexpected breakdowns and operational needs, requiring flexibility, creative problem-solving skills and strong leadership.

The position will provide opportunities to gain experience in scope, visibility and understanding of the CSC and its aftermarket ecosystem. The role will pave the way for developments within the Command Center team and/or within the CSC organization, especially in the field of shop operations, sales, or customer services.

Your tasks:

• Review rental requests for the EMEA region and interact with internal stakeholders, including P&WC Leasing, to find best solutions to meet customer’s requirement, keeping in mind allocation priorities, market dynamics, and need to optimize rental pool for revenue generation.
• Coordinate all administrative requirement, draft, negotiate and sign CSC engine rental agreements. Ensure day-to-day execution of the agreements and address all related questions - logistics, commercial, contractual, as well as with regards to post-rental inspections and smooth/timely return of the asset.
• Initiate immediate contact for an AOG or urgent situations with P&WC organizations (P&WC CFirst Center) to offer fastest return to service when a rental engine is needed. AOG situations might require support outside of the typical office hours, including on weekends on rotational basis with the team.
• Develop and improve customer relationship via regular and targeted communications throughout the rental process. Effectively documents interactions and information with CRM for all customer’s event, from initiation to closure.
• Act as a liaison between internal teams and customers to facilitate resolution of issues, including possible technical and operational challenges, and foster collaboration within and outside of the Command Center team when related to rental activities.
• Support financial reporting activities, including payment alignment, invoices management, accuracy with invoicing generation and monthly reviews.
• Identify and share recommendations for process enhancements, integration with P&WC Leasing, ownership of the EMEA market
• Propose ideas and projects.

Your profile:

• Successful degree in relevant studies (i.e. Business Administration, Logistics/Supply Chain, Engineering) and/or relevant work experience.
• Technical interest, knowledge of aircraft engines or aviation industry. Prior experience with Pratt & Whitney Canada engine lines would be a plus.
• Good understanding of commercial processes, contractual language and invoicing.
• Working knowledge of MS Office (Word, Excel, Access, PowerPoint) and conformable working with multiple IT platforms (CRM and SAP S/4HANA).
• Strong customer service focus, ability to manage multiple tasks simultaneously and to build relationship with stakeholders.
• Demonstrated problem solving skills along with ability to propose process changes and improvements. Willingness to drive business and take initiative.
• The candidate should be a positive and dedicated team player, at ease with working in a dynamic, international environment.
• Excellent written and verbal English communication skills.
• Readiness for on-call services, including outside of typical hours (occasionally).

Our offer:

It is our self-image to invest in the professional and personal development of each employee by providing a comprehensive range of further education and tailor-made development programs. Besides, you will be working very closely with other departments within our company and the group allowing you deep insights and good understanding of our business.

In addition to a broad range of benefits provided by collective agreements and beyond by CSC, we offer a range of further services tailored to your needs: Measures to balance work and family life are just as important to us as a personal retirement plan. Also, CSC is involved in health and fitness.

As a technology company, women with a qualified education are also very important to us. Your applications are especially welcome!

Ready?

Then give your career a boost and send us your complete dossier, the earliest possible start date, and your salary expectations through our online application form that you can access directly from this page.

We are looking forward to meeting you!