IT Service Manager (gn)
IT Service Manager (gn)
IT Service Manager (gn)
IT Service Manager (gn)
ISD FENIQS GmbH
IT-Dienstleister
Ludwigshafen am Rhein
- Art der Anstellung: Vollzeit
- 57.000 € – 79.000 € (von XING geschätzt)
- Vor Ort
- Zu den Ersten gehören
IT Service Manager (gn)
Über diesen Job
About ISD FENIQS
At ISD FENIQS, we place future orientation and sustainable change at the center of our actions.
As an owner-managed IT consulting and services company, we stand out as a reliable partner for our customers, particularly in the competence areas of Modern Workplace, Cloud & Infrastructure, Solution & Application Engineering and Cybersecurity. To ensure the best customer experience and generate added value, we use the potential of information technologies and digital transformation as well as the expertise of over 170 IT consultants and IT specialists.
At ISD FENIQS, we are looking for motivated people who want to take on responsibility and help shape the future, and who are customer-oriented and enjoy working in a committed team. Would you like to join us and take the next step in your career with us?
Then apply for a job with us! At ISD FENIQS, you can expect exciting projects, flat hierarchies and a trust-based working relationship where you are the decisive factor.
About this position
What you can expect
You will take on the role of Service Manager for medium-to-large services. You will support both IT and OT system landscapes in the industrial environment of our existing customers. As the central point of contact, you will be available to the customer and the delivery units. In addition to process consulting and the implementation of defined service KPIs, you will carry out regular service reviews and monitor service quality. You will also ensure compliance with specified processes in accordance with ITIL and optimise them continuously. Operating standard tools for ticket documentation, maintaining operating manuals and creating regular reports are also part of your daily routine.
What you should bring to the table table
- Professional experience in the management and scaling of managed services appropriate to the position
- You can demonstrate sound methodological knowledge in IT service management as well as certifications in ITSM frameworks such as ITIL or COBIT
- You have a high affinity for IT and relevant knowledge of business processes and structures
- You already have previous knowledge of ServiceNow (dashboarding, reporting)
- You have experience in data analysis, preparation and provision of decision bases
- You have business fluent knowledge of German and English
- High sense of responsibility as well as high intrinsic motivation, team spirit and commitment
- Quick familiarisation with complex, rapidly changing subject areas and the ability to keep an eye on the essentials in this dynamic environment
- Convincing communication skills and a confident demeanour round off your profile
Competence areas
Which benefits we offer
Every employee has the possibility to see the results of their work. You can contribute directly to the success of our company. In order to get there you can participate in our benefits.
Development
We continuously invest in you and support your personal development
Events
Whether at the summer event, apprentice or Christmas parties, at the company run or the team events, we place great emphasis on fun
Car & Bike
Every employee has the chance to a company car / job bike
Equity
All employees can participate financially in our joint success. They thus become entrepreneurs
Vacation
To relax is important - 30 vacation days go without saying
What is great with us
Values
Engagement, Customer Centricity, Responsibility, Trust, Respect, Development, Team
Colleagues
A good mix of experienced colleagues and young professionals
Creative Leeway
Entrepreneurship, ownership and growth as our drivers
Company Equity
Every employee has the chance to participate in the financial success of the company
Gehalts-Prognose
Unternehmens-Details
ISD FENIQS GmbH
IT-Dienstleister
51-200 Mitarbeitende