✓ You will take on technical management for our customer support
✓ You will assist our national and international customers (via email and phone)
✓ You will identify and solve problems and become our product expert
✓ You maintain and monitor tickets in our ERP software
✓ You analyze tickets and help us improve
✓ You liaise with sales and our developers

✓ Technical or medical training or experience in this field; suitable for career changers
✓ Enjoy helping people and strong communication skills
✓ Very good technical understanding and IT skills
✓ Ability to explain technical matters in a simple and patient manner
✓ A very structured way of working
✓ Good German skills; good English skills

Nice to have

✓ Experience with merchandise management programs
✓ Insight into the healthcare industry
✓ Additional foreign languages

✓ Regular team events and team meetings
✓ A good and meaningful product that helps people move forward
✓ A modern and flexible working environment
✓ A high degree of personal responsibility and a say in decisions
✓ Flat hierarchies and flexible working hours
✓ Option to lease a bicycle