Your Mission

You

• are passionate, dynamic, flexible and reliable
• like the luxury environment and understand luxury clients’ needs
• are willing to build your network and build relationships with your clients
• love to work in a team
• are sensitive to craftsmanship and high-end products

Then here is the perfect opportunity for you to join our Team as Sales Associate at 60% for a 6-months fixed term contract starting in January 2026 within our Montblanc Boutique in Lugano.

The Sales Associate is responsible for:

• The achievement of sales targets, monitoring individual/boutique sales goals and identifying opportunities to gain new clients and increase sales
• Impeccable product know-how and ability to engage clients with appropriate products / collections
• Exemplary Customer Service as well as the management of the ASS inventory
• The handling of (VIP)-customers, the development of long-term client relationships and the conversion of prospect clients into buying clients
• Providing all necessary information for the customer database as per the CRM standards and contributing to the quality of the database while reviewing, updating and cleaning the data
• Correct visibility inside and outside the boutique

The Sales Associate also ensures:

• Adhesion to Boutique security and loss prevention procedures
• Regular inventory controls and random stock checks
• Goods-in receipt and stocking and transfers of goods
• Expertise in a selected product category; regular sharing of knowledge with team members

Your precious skills we are looking for:

• 5+ years experience in retail business environment or luxury brand business
• Retail or hospitality background with an affinity for luxury
• Passion for the Maison, its history and culture
• Strong interpersonal and sales skills
• Constant proactivity
• Excellent selling skills
• Exemplary team working spirit
• Strong communication skills – vis-à-vis clients, Boutique team, HO Management, suppliers, partners
• In-depth knowledge about the product portfolio
• Solid competence with till systems (SAP,GK), Sales Force and Microsoft Office
• Fluent in Italian, English and another language is an asset

Still wondering why you should join us?

• Integrating, developing and supporting our People is essential to us
• Potential future growth opportunities within Montblanc & the Richemont group
• You will get to discover our brand-new boutique!
• You will join a friendly and dynamic team with whom you will be able to share your knowledge and expertise
• No day will be like another!
• Your daily activities will be interesting, challenging and diverse