About Malta

Malta is a Mediterranean island known for its sunny climate, international workforce and growing business environment. With English as one of the official languages, a vibrant expat community and a strong service industry, Malta attracts professionals from across Europe.

The island offers a relaxed lifestyle, historic cities, coastal views and an active social scene. Living in Malta means combining career growth with a high quality of life by the sea.

You need an EU passport to apply.

Click here to read more about Malta .

The job

As a Training and QA Specialist in the customer support sector, you will help ensure high service standards across customer-facing teams. This role combines onboarding, skills training and quality assurance in order to improve overall team performance.

You will work closely with team leads and operational teams to develop training programmes, monitor service quality and provide structured feedback.

Your daily work will include tasks like these:

• Leading onboarding sessions for new employees

• Delivering training on communication, negotiation and internal processes

• Designing learning programmes based on performance needs and business goals

• Creating and maintaining training materials, guides and scripts

• Monitoring call, chat and email interactions to evaluate service quality

• Providing feedback and coaching to improve team performance

• Supporting team leads with performance improvement plans

• Reviewing communication content and suggesting process improvements

• Identifying training needs and quality trends across teams

We offer

• Permanent full-time contract in Malta

• Competitive salary package with bonus

• Opportunities for career growth and development

• International and multicultural work environment

• The chance to work closely with operational and leadership teams

• A dynamic and fast-paced workplace in the customer support industry

Your qualifications

You are fluent in both German and English.

You have at least 3 years of experience in training, quality assurance or a similar role.

You have strong presentation, facilitation and communication skills.

You have experience coaching or mentoring team members.

Experience in customer support or call centre environments is an advantage.

✅ You are familiar with QA frameworks, learning tools and content development.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com . Our recruiters are ready to help answer any questions you may have.