Promotes organization services and products to customers. Responsible for installing,

configuring, calibrating and provide life cycle maintenance of GEA machine and

equipments.

• Work focus on installing, configuring, calibrating and repair technical machine and equipment at customer field/plant location.
• Plans, schedule and perform preventative maintenance and technical support on installed machine and equipments.
• Troubleshooting, diagnosing, and resolving malfunctions of machine and equipments with minimal downtime to production
• Respond to unscheduled service calls especially during emergency calls i.e. shutdown
• Communicates effectively with customers and resolves outstanding issues, obtain feedbacks, and ensure proper site/account
• control.
• Document, keep record and carry out diagnosis of faults, the maintenance, and repairs to all types of plant and equipment in a
• safe, timely and professional manner and return equipment to operational service
• Identify and escalate any activity that has the potential to cause harm or damage
• Report breakdown root causes, equipment faults and concerns to Management
• Support Service Sales in determining when products should be upgraded or replaced
• Provide on-site training for customer support personnel
• Manage incident resolution and Service Level Agreement (SLA) compliance management.
• Work cross functional to resolve outstanding issues.
• Provides technical training and guidance to less experienced team members.
• Provide technical advice and consultancy support to another department.
• Looks for opportunities to gain additional business from existing customers and establish relationships with new customers.
• Serves as primary contact for GEA machine and equipments for small and medium customer issues.
• Sets positive example by following and enforcing company policy.
• Cooperates with country organization strategies and standardization protocols and guidelines.
• Promotes teamwork, maintains a positive attitude, and supports the concept of one face to our customers.
• Other task that maybe assigned by the Management.

• College Graduate or Vocational Technical Course
• Professional accreditation with an industry related body would be advantageous
• Broad knowledge and technical skill in Industrial Heating & Refrigeration Technologies
• Mechanical, electrical, electronic background with a working knowledge of the other disciplines
• Commercial understanding of the impact of failure/downtime on production and ultimately customer delivery
• English & local language
• With strong analytical mind, problem solving aptitude, High Technical aptitude.
• With driving License

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