Within the Intl Client Marketing Department, we are seeking a highly motivated and experienced individual who will be in charge to elevate engagement on digital channels by providing relevant tools and experiences to clients and CRC ambassadors that resonate with excellence and Cartier's vision, while also managing the RFP process for related initiatives linked to Client Relation Center. A key focus of this role will be managing the RFP process specifically related to our CRC digital engagement solutions. The ideal candidate will be responsible for the end-to-end RFP lifecycle, ensuring alignment with business needs and strategic objectives.

Key Responsibilities:

• Digital Engagement & CRC Focus:
• Change Leadership: Drive change management and best practices for CRC engagement solutions.
• Coordinate CRC project deliveries and change management activities.
• Lead business reviews and continuous improvement. Develop the CRC client and user experience roadmap.
• Manage change requests and propose enhancements for CRC systems.
• Lead CRC web engagement across digital channels.
• Transformation Leadership: Lead the CRC transformation in FY26.
• Oversee and enhance the CRC technical stack.
• Enable CRC ambassador technical solutions.
• Lead the Social Care solution and Sprinklr integration.
• Workforce management solution transition: lead the project to ensure the technical transition and business adoption of the WFM tool
• CRC Community Enablement: Promote adoption of CRC tools and provide support.
  Manage integrator consultant and consultants.
  Translate business processes into KPIs with the data analyst.
• RFP Management:
• Manage end-to-end RFP process for CRC digital engagement.
• Qualify RFPs and make go/no-go decisions.
• Ensure compliance and quality.
• Develop comprehensive RFP responses, ensuring compliance with requirements and highlighting the value proposition of our CRC solutions.
• Collaborate with internal stakeholders (e.g., technical teams, business units) to gather necessary information and ensure accurate and compelling RFP submissions.
• Ensure all RFP responses meet quality standards and are delivered on time.

Qualifications:

• Bachelor's degree
• 3 years of experience in proposal management, technical writing, or a related field.
• Proven ability to manage complex projects and meet deadlines.
• Excellent writing, editing, and communication skills.
• Strong analytical and problem-solving skills.
• Experience with CRM System and Splinklr
• knowledge or experience in luxury industry may be a plus