HOW WILL YOU MAKE AN IMPACT?

Reporting to the Business Performance Director, you will be a key member of the Business Performance team, leading initiatives that reinforce Richemont Europe’s position as a strong partner and business enabler for our Maisons.

You will be driving operational efficiencies across Richemont Europe within a framework of continuous improvement, aiming at connecting people and business solutions to drive simplicity, resilience and proximity.

This role offers a unique opportunity to shape the future of our Group by fostering operational excellence and continuous improvement while strengthening togetherness.

Key Responsibilities:

• Drive operational efficiencies across our Functions and Maisons by spearheading the identification of key needs, guiding solutions to fruition, facilitating change management initiatives and cultivating a collaborative environment for best practice implementation.

• Be a key actor of SPARKS (WW continuous improvement framework) in Europe, fostering a culture of knowledge sharing and best practice adoption. Act as the primary point of contact, providing guidance and support to Functions, Markets and Maisons.

• Manage the "one demand" process (Functions’ and Maisons’ operational needs’ gathering, prioritization, and routing to optimal solution paths), while collaborating with the business solutions’ delivery team to ensure efficient solution implementation.

• Strengthen the SPARKS community within Maisons, Functions and markets through proactive engagement, including animating Maisons’/Functions’ SPOCs and markets’ Champions (e.g., facilitating local workshops, relaying important information).

• Facilitate seamless communication and collaboration among diverse stakeholders (Group/Maisons, HQ/Regions/Markets, and Functions) to ensure shared success.

• Assist the Business Performance Director in leading the "Light Up" project, providing LEAN services to our Functions and Maisons, to contribute to our region’s operational efficiency. Ensure awareness of offered services and work closely with a community of LEAN experts across Functions, to ensure services’ effective delivery.

• Build a strong community with our Maisons’ business teams and facilitate their activities by enabling best practices’ sharing and leveraging a deep understanding of retail and wholesale operations.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You will be at the forefront of driving positive change & operational efficiencies within Richemont Europe, by gathering and answering the needs of our stakeholders within a continuous improvement framework, while creating and animating a strong community of best practices’ exchange.

• 5+ years of previous experience in continuous improvement and/or operational excellence roles.
• Strong project management skills, with a proven track record of delivering results.
• Excellent communication, interpersonal, and presentation skills, with the ability to influence and build relationships with stakeholders at all levels.
• Strong analytical and problem-solving skills, with a data-driven approach.
• Understanding of LEAN principles and methodologies.
• Business acumen and understanding of luxury operations.
• Experience with change management methodologies.
• Curiosity, adaptability, and a passion for driving excellence.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US

If your application is selected, we will reach out shortly for an introductory call. As part of the interview process, we always ensure complete insight and transparency; namely, you will have the chance to meet people who will be crucial to your future success in the role.