MAIN PURPOSE

The Facility & Project Manager is responsible for organizing and coordinating Hard and Soft Services for the boutiques in Switzerland.
He/She ensures consistency and high quality services according to Richemont standards across the portfolio establishing controls and performance KPIs.
He/She works closely with Maisons and contractors to deliver projects, planned preventive maintenance and other services in an effective, efficient, and timely manner.
He/She defines procedures to ensure organizational effectiveness and efficiency for the boutiques portfolio.

KEY RESPONSIBILITIES

IFM (Integrated Facility Management)

• Implement an IFM solution for the hard and soft services in the boutiques
• Manage project tasks, data collection, communication with Maisons and stakeholders, tender process, contract definition, and rollout supervision to guarantee the successful implementation of the project
• Monthly reviews (performance, targets etc.) and reporting: deliver KPI’s to the management and the Maisons when needed
• Manage the contract with the IFM partner and make sure our services requirements are aligned with our Richemont Standards
• Insure the integration of Service Now by the IFM provider
• Create a synergy with the Maisons

Boutiques Operation

• In parallel of the IFM project, provide support to the Maisons for maintenance and other services in the boutiques (contract management, incident management,etc.)
• Support the Maisons on renovation projects to guarantee smooth and effective site operations
• Liaise with Landlord on boutiques operation and related matters such as access cards, office keys, maintenance, etc.

Service Now

• Implement a CAFM tool (Service Now) in the boutiques to streamline service request, planned maintenance schedule and contract management
• Coordinate communication and change management with the Maisons
• Monitor data with the CAFM tool to track performance and identify areas for improvement
• Share the relevant data to the project team when needed including the Maisons

Contract and Cost Management

• Source, negotiate with and manage vendors for services such as cleaning and maintenance
• Manage contracts with the different suppliers for the hard and soft services
• SLA monitoring
• Conduct tender process and due diligence
• Budget preparation and cost control

Project Management (25% of Time)

• Manage ad-hoc projects as assigned by the CFO, which may include team buildings, and negotiation with suppliers and consultants
• Ad Hoc presentation on miscellaneous topics
• Provide regular updates to the CFO on project progress
• Facilitate seamless project transitions to go-live and operations through effective team collaboration
• Management of 1 person

PROFILE

• Minimum of 5 years of experience in facility management and project management
• Strongly preferred experience in the luxury retail industry
• Engineering degree in a relevant field or Certified Facility Management
• Experience in project management, financial tracking and budgeting, and contract management
• Curious, pragmatic and innovative
• Strong negotiation skills
• Positive and service oriented
• Able to communicate efficiently in a matrix structure
• Proactive, flexible and adaptable
• Collaborate effectively with key internal stakeholders
• Fluent in French and English, German strongly appreciated