(Field) Service Engineer [m/f/d]

(Field) Service Engineer [m/f/d]

(Field) Service Engineer [m/f/d]

(Field) Service Engineer [m/f/d]

Resolve BioSciences GmbH

Pharma, Medizintechnik

Monheim am Rhein

  • Art der Anstellung: Vollzeit
  • 55.000 € – 70.500 € (von XING geschätzt)
  • Hybrid
  • Aktiv auf der Suche

(Field) Service Engineer [m/f/d]

Über diesen Job

(Field) Service Engineer [m/f/d]

Improve the future of cancer treatment with us - determined, courageous and as a team!

At Resolve Biosciences, we are working to better understand complex biological processes - with the aim of enabling new therapeutic approaches. To do this, we need people who think boldly, take responsibility and enjoy learning

We are looking to hire a passionate (Field) Service Engineer (f/m/d). You will become a member of the Field Service team, servicing our Molecular Cartography™ platforms at Resolve’s Labs as well as customer sites.

The role is based in the company’s headquarters in Monheim am Rhein, Germany. 

Your Responsibilities:

  • Troubleshoot, repair, and perform maintenance on our Molecular Cartography™ platforms.
  • Installation and relocations of our Molecular Cartography ™ platforms.
  • Document activities, create service reports as required.
  • Coordinate service activities with site personnel, as needed.
  • Provide technical remote and phone support to customers.
  • Train others to perform servicing activities on our Molecular Cartography ™ platforms.
  • Generate service instruction documentation.
  • Propose design changes to improve reliability, serviceability, and the customer experience.
  • Follow all safety policies and procedures.

Your profile

  • Bachelor’s degree in an engineering/science field or equivalent experience.
  • Experience of servicing electro-mechanical products, medical devices preferred.
  • Exceptional customer service skills and professionalism.
  • Ability to troubleshoot and solve malfunctions in complex electromechanical systems.
  • Excellent organizational, time management, written and verbal communication skills.
  • Proficient in Microsoft Office products (Word, Excel, Outlook).
  • Detail-oriented.
  • Ability to follow procedures without deviations.
  • Ability to lift and carry items weighing up to 50 lbs (approx. 23 kg).
  • Willingness to up to 50% travel.

Gehalts-Prognose

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