Description

The Chief of Staff / Chief Transformation Officer to the CEO Central acts as a strategic and operational extension of the OU Leader, driving alignment, focus and execution across the Central Operating Unit. The role combines strategy, governance, cross-functional orchestration, and selective hands-on project delivery to maximise the impact of the CEO and the whole leadership team.

Key Responsibilities

1. CEO Leverage & Strategic Support

• Serve as a trusted advisor to the CEO and the Central leadership team on strategic priorities, sensitive topics, and key decisions.

• Prepare and debrief CEO engagements (customers, partners, executives, internal leadership).

• Shape narratives, briefings, and positioning for Board-level and HQ interactions.

2. Governance & Operating Rhythm

• Guiding the Organization through the Transformational Journey in the Sales- and TechOrg (incl. Supporting the Managers)

• Build a strong connect to the US Product Teams and align on the OU specific Product Requirements

• Design, run and continuously improve the OU governance: Executive Committee (Codir), QBRs, Marketing / PR / Gov Affairs, CEO Office meetings, all-hands, etc.

• Ensure effective follow-up on decisions and accountability across functions: Sales, Marketing, Operations, Pre Sales, Post Sales, Ecosystem, Support functions (Legal, ES, REWS, Finance, etc.)

• Design & monitor an effective control tower for all Impact initiatives in the OU, with a strong focus on sustainability

• Orchestrate the OU V2MOM, and support GTM design, yearly planning and strategic initiatives in full alignment with the COO teams

• Representing the OU in internal and external events as a speaker

3. Cross-Functional Leadership & Business Continuity

• Act as the CEO’s delegate for selected functions, depending on the context and on CEO’s request (e.g. Marketing, Communications, Customer Engagement) during leadership gaps or transitions.

• Provide steering and coordination for the Sales leadership (with a dedicated resource managed within the team) to ensure full alignment between CEO and Sales leadership.

• Lead or co-lead specific strategic projects with measurable business impact (e.g. major events, strategic deals support).

4. Customer, Partner & Ecosystem Engagement

• Support preparation and follow-up of strategic customer and partner engagements (C-level meetings, executive sponsorships, strategic deals, escalation management).

• Coordinate with Partner, CCO, COO and Industry leaders to ensure a coherent approach to top accounts and priority clusters.

• Help build and nurture the local ecosystem: events (Dreamforce, World Tour, Vivatech, Davos), communities, thought leadership, sustainability and impact initiatives.

• Act as an internal and external ambassador for Salesforce Central and its CEO, in dedicated forums and events.

5. People, Communication & Culture

• Contribute to leadership team cohesion and effectiveness through facilitation, feedback, and structured working sessions

• Support internal communications: CEO messages, key moments, crisis communications, change management.

• Act as a culture carrier, promoting Salesforce values and a "one-team” mindset across clusters and functions.