Customer Care Coordinator (f/m/d)
Customer Care Coordinator (f/m/d)
Customer Care Coordinator (f/m/d)
Customer Care Coordinator (f/m/d)
Klüber Lubrication Deutschland GmbH & Co. KG
Chemie
München
- Art der Beschäftigung: Vollzeit
- 49.000 € – 63.000 € (von XING geschätzt)
- Vor Ort
- Zu den Ersten gehören
Customer Care Coordinator (f/m/d)
Über diesen Job
Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Klüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group. With subsidiaries in 30+ countries and partners worldwide, our custom solutions support nearly every industry - from automotive to food processing. Join us to drive innovation, sustainability, and lasting impact - Together beyond lubrication.
Klüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group. With subsidiaries in 30+ countries and partners worldwide, our custom solutions support nearly every industry - from automotive to food processing. Join us to drive innovation, sustainability, and lasting impact - Together beyond lubrication.
Some of your Benefits arrow_right
Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.
Easily Reachable
Easily Reachable: Easy, low-stress access by car or public transport.
Sustainability & Social Commitment
Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
Personal Development
Personal Development: We offer a variety of trainings to ensure you can develop in your career.
Diversity & Inclusion
Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
location_on München
You support our team as
Customer Care Coordinator (f/m/d)
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Responsibilities arrow_right
- Manage the entire customer order process, including quotation preparation, order intake, document dispatch, accounts receivable management, complaint handling, and credit note creation
- Perform operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, complaint registration, and handling delivery schedules
- Prepare and coordinate time-sensitive shipments within order management, ensuring close collaboration with the warehouse for smooth logistics processes
- Ensure high service levels through efficient handling of customer requests and strong cross-functional internal coordination
- Manage order processing, including clarification of delivery dates and shipment status
- Support and advise the sales team to further develop customer relationships and strengthen customer retention
- Participate in or lead projects aimed at continuous improvement of internal processes
- Manage digital sales channels (e.g. EDI, eCommerce, customer portals)
- Continuously develop knowledge in the field and in Customer Care-related topics (e.g. OPEX, customer visits with sales team)
Qualifications arrow_right
- Successfully completed commercial training or a comparable qualification
- Several years of professional experience in Customer Service, Customer Care, or a similar customer-oriented role
- Strong proficiency and extensive experience with ERP systems (SAP), MS Office, and CRM tools (e.g. CX)
- Very good command of German, both written and spoken
- Strong customer and service orientation, combined with excellent communication skills
- Structured, accurate, and independent working style
- Team player with resilience and flexibility
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Gehalts-Prognose
Unternehmens-Details
Klüber Lubrication Deutschland GmbH & Co. KG
Chemie