Description & Requirements
Most people are familiar with the term PAYBACK. We would like to introduce ourselves to you in more detail. You probably know PAYBACK – either from the question at the checkout or through our widely used shopping app. And we hope, of course, that you answer "Yes" at the checkout, because with us you collect more than just °Points. Whether customer, partner, or colleague: With PAYBACK, every action becomes a rewarding experience.
As a Customer Insights Consultant, you will be part of the newly created "Data & Insights Innovation” team at PAYBACK and support our PAYBACK partners in advising them on how they can best achieve their program goals. You will act as the central point of contact when it comes to data-based insights.
YOUR TASKS
- You receive ad-hoc analysis requests from our PAYBACK partners, check their feasibility and viability - you think entrepreneurially and proactively offer analysis approaches to achieve the greatest possible added value for the partner
- You are an expert for our self-service tool (reporting tool/dashboards), helping our partners to find their way around this environment - i.e. you answer questions about existing reports, show them how to analyze their data independently and coordinate requests to develop new self-service reports. i.e. you answer questions about existing reports, show them how they can analyze their data independently and coordinate requests to develop new self-service reports
- You proactively identify optimization potential in our partners' data usage and develop tailored solutions together with the partner management team, to leverage sales potential and drive customer development
- You create convincing presentations with well-founded data stories that present the most important findings from the analyses in an understandable way and derive clear recommendations for action
- You work predominantly in cross-functional and interdisciplinary teams and act as an interface between the partners and internal data/analytics teams
YOUR PROFILE
- You have successfully completed a degree with (ideally) a strong quantitative focus, e.g. economics, (business) informatics, statistics or applied mathematics
- You have several years of professional experience in consulting, customer insights, data analytics/strategy or BI, ideally in a retail or e-commerce environment
- Your strong analytical skills enable you to penetrate complex data, interpret and translate complex data into clear, action-oriented recommendations
- You are a strong communicator (both internally and externally), confident in giving presentations and have solid experience in managing (sub-)projects
- You are proactive, solution-oriented and enjoy working in a team
- Fluent German and English round off your profile
OUR BENEFITS
- Tasty Breaks: Delicious meals in our DINING ROOM – including vegetarian or vegan options, and many are even free of charge
- Move it, move it: 24/7 access to the GYM, where you can train in our fitness studio, and we cover the costs for you
- Do it your way: Flexible working hours, 30 days of vacation, up to 2 days of home office per week
- Easy Going: Germany ticket included
- Get Together: Team events, social days, ski events, and more
- Grow like a Pro: Individual training and development opportunities
- Good Vibes: Dogs are welcome!
PAYBACK is the leading bonus program in Germany and one of the largest and most powerful marketing platforms worldwide. As a pioneer of the data economy, we develop all technical solutions ourselves in Munich. Develop yourself and the PAYBACK program with us.
Interested? We are looking forward to your application!
PAYBACK values diversity - come as you are
