• You act as a first-level contact for technical support requests, handling routine issues and standard integration questions

• You support customers by tracking tickets, providing status updates, and escalating issues when needed

• You assist with SDK, API, and feature integrations in close collaboration with Senior Technical Account Managers

• You help with QA testing and validation during product releases and integration phases

• You maintain and update technical documentation, e.g. for bug fixes, releases, and platform changes

• You support backend configuration tasks such as credential setup and onboarding preparations

• You contribute to process improvements, data maintenance, and monitoring activities

• Over time, you take responsibility for a small number of customer accounts and support technical calls and reviews together with senior colleagues

• First professional experience (e.g. 1–2 years) in customer support, technical support, IT, or a related role

• A basic understanding of software development concepts, APIs, and technical systems

• Initial knowledge of backend and/or mobile development is a plus, but not mandatory

• Strong customer focus, reliability, and attention to detail

• Good communication skills and a team-oriented, open-minded attitude

• Very good German and English skills (written and spoken, at least B2 level)

• Interest in automation and process optimization and willingness to develop these skills further

• Flexible working: Mobile working within Germany or from our bright Munich office with two roof terraces

• Workation: Working from abroad? No pr oblem – workation within the EU, the UK, and Switzerland is possible ????

• Flexible working hours: Shape your workday in a way that fits your rhythm best

• Growth & development: €2,500 net annual learning budget, plus 5 additional days off for your personal development and a monthly learning day

• Vacation & Sabbatical: 30 days of paid vacation and the opportunity to take a sabbatical

• Financial extras: €50 net per month on top of your salary or €50 Wellpass subsidy

• Food: €3 meal allowance per working day in our high-quality employee restaurant ????️

• Team & culture: Regular team and company events and an open, feedback-driven culture with real team spirit

• Mobility: Free underground parking and JobRad leasing with attractive tax benefits ????

• Equipment: State-of-the-art Apple devices and ergonomic office equipment for productive work

• Lots of different team events: we know how important team cohesion is, so we regularly organize team and company-wide events and activities

• Shared feedback culture with purpose : a feedback-driven culture full of purpose and community. Click on kununu and Glassdoor to find out what our employees and candidates are saying about Gini

Julia Partusch

HR Manager & Dog lover

julia.partusch@gini.net