What would your role be?

• Take overall responsibility for the operation, governance and further development of our application landscape (Core Banking, CRM, Reporting, HR, Finance, workplace systems).

• Lead a small team that oversees day-to-day operations and manages external service providers/insourcers.

• Ensure system availability, performance and service quality.

• Drive the development of vendor and service management, including SLA monitoring, reporting and escalation management.

• Coordinate changes, releases, tests and incidents in close collaboration with internal departments and external partners.

• Ensure compliance with regulatory requirements (MaRisk, BAIT, DORA) and support audits and inspections.

• Take a leading role in bank-wide and group-wide projects related to the IT application landscape.

What are we looking for?

• Degree in (Business) Informatics or a comparable qualification.

• At least 10 years of relevant professional experience in IT operations or IT service/application management, ideally in the financial industry.

• Strong expertise in vendor and service management, including SLA governance and escalation handling.

• Solid experience working in regulated environments and knowledge of change, release, incident and test management (ITIL or ISTQB certification is a plus).

• Broad technical understanding of enterprise and banking applications (Core Banking, CRM, Reporting, HR, Finance, workplace systems).

• Proven leadership skills with the ability to motivate and develop a team.

• Strong communication and coordination skills, especially when managing interfaces between business units and external service providers.

• Business-fluent German and English (spoken and written).

What do we offer?

• A top Munich location with collaboration spaces.

• Training opportunities and mentorship to help you grow.

• All the latest technology to help you excel and advance.

• Agile environment in how we think, the way we work and our trust for each other.

• Flat hierarchy with collaboration on all levels.

• Collaborative spirit.

Why Vontobel?

At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability.

Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don’t meet all the criteria, we encourage you to apply if you’re enthusiastic about the role.

Do you want to be Vontobel?