Your mission

We are looking for an Operations Manager (m/f/d) to join us as soon as possible at our headquarters in Munich, Berlin, or Halle , or remotely across Germany in a hybrid model.
As an Operations Manager (m/f/d) , you will take responsibility for a customer service project for one of our well known clients, overseeing both operational and process-related aspects. You will lead up to 5 Team Leads , each managing up to 25 freelancers who report directly to them.

• Project Management & Account Management : You act as the primary point of contact for our clients, implement their specific requirements into our processes, and ensure high-quality execution in close coordination with your reporting Team Leads.
• Leadership & Coaching : You empower and coach your remote customer care team leads to act independently while inspiring them to motivate their teams to peak performance—always with the goal of maximizing customer satisfaction and sales performance.
• Analytical Mindset : You analyze all relevant KPIs of your project, quickly identify areas for improvement, and proactively drive timely optimizations.
• Stakeholder Management: You coordinate all internal and external stakeholders to ensure seamless processes and positive outcomes. You proactively drive process improvements and collaborate closely with the operations management team.