Job Description

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Roles & Responsibilities

• Leading or participating in the full lifecycle of SAP SM module implementation in S/4HANA, including design, configuration, testing, and go-live support
• Designing functional and technical solutions for SAP S/4HANA Service Management, including configuring the system and ensuring it aligns with business needs.
• Championing process standardization and ensuring compliance with SAP best practices and architecture principles.
• Ensuring seamless integration of SAP S/4HANA Service Management with other SAP modules (e.g., SD, MM) and external systems (e.g., Salesforce).
• Creating and maintaining comprehensive design specifications, functional specifications, and other relevant documentation.
• Overseeing testing activities, including reviewing test plans and coordinating bug fixes, and supporting cutover, migration, and hyper care phases.
• Acting as a subject matter expert in SAP S/4HANA Service Management, providing guidance to clients and other team members.
• Participating in RFP responses, project scoping, effort estimation, and project timelines.
• Providing training to users and stakeholders and communicating effectively with both business and technical teams.

Expectations

• Good Domain knowledge in Manufacturing & Supply Chain Management.
• Working experience in the Food & Beverage industry will be an added advantage.
• Deep knowledge of SAP S/4HANA Service Management functionalities, Service requests, Service contracts, Service orders, and billing.
• Experience with core S/4HANA business processes in Service Management, such as Inhouse Repair, Advanced Return Management, and Order to Cash.
• Ability to design and configure SAP S/4HANA solutions, as well as document requirements and specifications.
• Excellent communication, interpersonal, and collaboration skills.
• Ability to analyze problems, identify root causes, and propose effective solutions.
• Experience participating in and leading projects, including planning, execution, and testing.
• Relevant SAP S/4HANA certifications are often preferred.

Preferred

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent German and English verbal and written communication skills

Overview

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.