IT Specialist

Who we are:

AVATR is about bringing people together, connecting ideas and cultures: we believe people from different backgrounds working together in a multidisciplinary atmosphere inspire each other to create a design composition that in the long run radiates its richness from the inside out.

AVATR, inspired by ‘avatar’, aims to enable each user to create another self in an intelligent parallel world, becoming “your most emotional intelligent companion”. Our technology focuses on emotional intelligence and stands for casual luxury with forward‑looking design and warm technology. Through a holistic approach the brand looks at the big picture and by understanding users’ lifestyle and desires to enable them to pursue what they love.

As an explorer in the new track of smart electric vehicles (SEV), AVATR is committed to building an international high‑end SEV brand.

More about AVATR: https://www.avatr.com/en

What it’s like to work with us:

“Our Design Center is a vivid platform, where people from all over the world will find a stage to unleash their talents! It is a place where ideas and innovative minds meet. A bold and lively discourse of different views and multidimensional design thinking are always welcome here. Authenticity and originality based on our unique design philosophy generate remarkable designs. The AVATR Design Center feels like a small creative family with the vision to find solutions towards future high‑end with a humanized spirit”.

-Nader Faghihzadeh, Chief Design Officer at AVATR

We are seeking a skilled and customer‑oriented, and security‑conscious 1st/2nd Line IT Support Specialist to join our team. This role combines front desk responsibilities with hands‑on on‑site support for general office and design systems, modern office infrastructure, ensuring smooth daily IT operations and high‑quality user support within our office. The ideal candidate will have strong hands‑on experience in IT support, a service‑oriented mindset, and the ability to work independently.

What you will do:

• Provide 1st and 2nd line technical support to on‑site end users, including issue diagnosis, troubleshooting, and resolution for hardware, software, and network‑related problems.
• Install, configure, patch, upgrade, and maintain operating systems and application software. iOS, Windows.
• Handle hardware failures, replacements, installations, and configuration loading for laptops, desktops, peripherals, and other office IT equipment.
• Support and administer Microsoft Active Directory, Microsoft 365, Teams, and Exchange.
• Administer and support conference room A/V systems and VPN access.
• Ensure timely updates and resolution of IT tickets using the internal ITSM tool, in line with defined SLAs.
• Support IT asset management, including tracking, inventory maintenance, and lifecycle documentation.
• Assist with server room maintenance and equipment management at the German office.
• Provide professional, user‑friendly communication and guidance to non‑technical staff regarding IT requests and issues.
• Update the knowledge base, technical documentation, and support procedures.

What you will bring:

• Degree in Computer Science, Information Technology, or a related field.
• 4+ years of relevant experience in an office‑based IT support role.
• Strong hands‑on experience with Microsoft 365 administration, Entra, Active Directory, MS Exchange, Endpoint management system, Collaboration tools and File sharing systems.
• Experience supporting Windows OS, iOS and commonly used office software. Macs, iPhones, good to have experience supporting interactive screens and tablets.
• Experience supporting video conferencing and A/V systems. Wi‑Fi AP.
• Familiarity with ITSM platforms and service desk workflows.
• Excellent troubleshooting skills and strong root cause analysis capability.
• Strong written and verbal English communication skills.
• Customer‑first mindset with a professional, friendly, and solution‑oriented approach.
• Ability to manage multiple priorities and work independently.

Nice to have:

• Experience in administering network equipment and systems (Cisco, Meraki, Fortinet).
• Endpoint management/MDM (Baramundi), MS Purview, MS Defender.
• Familiarity with deployment and support of AutoCAD, Adobe CC, and similar systems.
• Support of Lark/Feishu, various file sharing, CAD, Adobe systems.
• Familiarity with IT process improvement, documentation, and best practices.
• Chinese language skills.

What we offer:

• Competitive Salary: Reflecting your skills and experience.
• Hybrid Working: Flexibility to work both remotely and in the office.
• Health & Wellness: Access to the Wellhub Pass for your well‑being.
• Employee Development: Learning opportunities and training programs to support your career growth.
• Transport Support: Deutschland ticket or fuel card.
• Meal Allowance: For lunch at the canteen.
• Gifts: Celebratory gifts for work anniversaries and Chinese New Year.
• Company Events: Regular team‑building and social activities.
• Optional Company Pension Scheme: Available based on your needs.
• Inclusive Culture: A diverse, supportive environment where every voice is valued.

Thank you for considering joining our team! We look forward to hearing from you and hope you become a part of our company. If you are interested in the position, please apply now. We are excited about the possibility of working together to create a bright future!