Strategic Program Lead (f/m/d)

At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.

Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

This position is based in Munich, Germany.

IDnow is entering in a multi-year transformation with two major migration programs. These initiatives involve complex cross-functional alignment across Product, Technology, Commercial, Customer Success, and Legal. They also carry significant commercial risk, making structured program leadership essential. We are therefore looking for a talented Program Lead to join us.

The Program Lead will also own the company’s execution engine, turning strategy into delivery by driving OKRs, tracking progress, and ensuring cross-functional initiatives stay on course. This role will be instrumental in managing the company-wide OKR process, providing project management support for key strategic initiatives, and maintaining PMO tooling and documentation.

Key Responsibilities

The role involves a mix of strategic planning, project management, and cross-functional collaboration. You will orchestrate at the intersection of Product, Commercial, Legal, and Tech to ensure group-wide projects and migrations run smoothly.

• Continuously Improve our OKR Framework and Process : Lead the adoption of – and optimization of – IDnow’s OKR framework and process, ensuring that it is effective and aligned with the company's strategic objectives and embedded in our company values.
• Drive the Company’s Execution Engine : Own the strategic execution rhythm — including quarterly planning, progress reviews, and retrospectives — in close collaboration with the Chief of Staff. Track cross-functional initiatives, escalate blockers, and ensure structured follow-up and decision-making. Be the go-to person for all things OKRs at IDnow.
• Lead and Participate in Workshops : Facilitate and contribute to workshops that support the OKR process, cross-departmental alignment, and a culture of continuous improvement.
• Manage OKR Reporting : Ensure regular reporting on OKR progress to stakeholders at all levels. Prepare reports and presentation materials for internal and external use.
• Project Management of Key Strategic Initiatives : Serve as project manager for 1–2 strategic initiatives at a time, partnering with initiative owners to define delivery plans, timelines, and KPIs. Ensure initiatives are delivered on time, within scope, and aligned with company priorities.
• PMO Tooling and Documentation : Own and improve PMO tooling and documentation processes, including those used for internal execution and board reporting. Ensure materials are up-to-date and easily accessible to stakeholders.

Preferred Experience

• 5+ years of professional experience in operations, strategy, consulting, or related fields — ideally in tech or fast-paced environments
• Bachelor’s degree required; MBA or equivalent advanced degree is a plus
• OKR Management: Proven experience managing OKRs and driving framework adoption, particularly in scaling organizations (200–500 employees)
• PMO Methodologies & Certifications: Familiarity with structured project or program management methodologies (e.g. Agile, Lean, Six Sigma, PMP, or equivalent) is a plus
• Stakeholder Management & Business Partnering: Strong track record of working across functions, with an understanding of both technical and business domains
• Strategic & Flexible Mindset : Autonomous and proactive, with a big-picture perspective and strong problem-solving skills. Able to navigate ambiguity with creativity and structure
• Communication Skills: Excellent written, verbal, and interpersonal communication. Able to translate complex goals into actionable plans and foster alignment across teams
• Tools: Experience using Jira, Confluence, Microsoft 365, and other documentation or reporting tools for strategic initiative tracking
• Fluent in English . German or French is a plus.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of the training Platform Udemy!
• A supportive feedback-based culture where respect and integrity guide us in what we do.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours; we help you collaborate and connect with your colleagues both locally and remotely.
• Paid special leave days.
• Workcation possibilities.
• Specific, locational benefits.

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

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