Your daily workout

• You bridge the gap between technology and business outcomes, providing hands-on support, strategic guidance, and technical expertise throughout the customer lifecycle.
• You will serve as the primary technical liaison for assigned customer accounts, ensuring seamless onboarding, configuration, and ongoing technical support.
• You will identify, document, and maintain an up to date and relevant resource library with customers and customer facing teams in mind. 
• You are able to demonstrate the advantages of our technically sophisticated solution to our customers.
• You will collaborate with Sales, Customer Success, Product, and Partnerships & Integrations teams to ensure successful deployments and adoption of EGYM solutions.
• You will manage escalations, troubleshoot complex issues, and coordinate resolution with internal teams.
• You will provide technical guidance on new product features, integrations, and best practices to maximize customer ROI.
• You will contribute to process improvements, documentation, and knowledge sharing within the Customer Success team.
• You will build trusted relationships with customers by understanding their business objectives and proactively providing solutions.
• You create and deliver product demonstrations in the form of workshops, online demos, or conference presentations and participate in industry events such as trade fairs or specialist lectures.
• Must be able to assess the Need vs Want for business requirements and provide consultative feedback with recommendations, while also providing guidance on new integration requests.

Your fitness level

• You have 3+ years in a technical account management, customer success, or technical support role, ideally within SaaS, fitness technology or health and wellness industries.  
• You possess a deep understanding of software development tools and the entire product lifecycle.
• You have strong technical aptitude with the ability to translate complex concepts into simple, actionable solutions.
• You have a proven track record of building and maintaining strong customer relationships.
• You have excellent communication (verbal and written), problem-solving, and project management skills.
• You have experience with CRM tools (Salesforce preferred) and familiarity with APIs, integrations, and network infrastructure. 
• You have a growing desire to learn and utilize AI tools to improve efficiency and reduce complexity. 
• You have a proactive, resourceful mindset with a focus on delivering value to customers.
• You work extremely independently and successfully collaborate across multiple organizational levels with internal colleagues and external contacts.
• You are willing to travel occasionally domestically and internationally (max. 10%), based on specific project requirements.
• You have and will maintain a valid passport.
• You have the availability and ability to come into the Denver office for necessary projects and meetings.  

The equipment we provide

• You will earn an annual base salary of $72,000 - $95,000.
• You will have a competitive benefits package including:  health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
• You will receive hands on training and become a true EGYM expert
• You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills.  Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!

Contact Information

Apply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1726.

Contact: Adrianna Jimenez 

 For further information: https://career.egym.com