Trainer Operations (f/m/d)

At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.

Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

This position is based in Munich, Germany.

The Trainer Operations role is a chance to step into a pivotal position where you’ll help onboard new employees, improve training initiatives, and collaborate across teams to drive success. Leverage your knowledge of our company and operations while developing new skills and growing in your career path.

Please note, this position is a full-time position, for which you may be asked to travel to the training locations for several days.

Key Responsibilities

As part of the Operations department and the Training team, these will be your main tasks:

• Delivery of Trainings: Conduct onboarding sessions for new employees, ensuring effective communication and understanding. Adapt training delivery to accommodate diverse learning styles and needs.
• Learning Management System: Gain proficiency in using the company’s LMS to update and maintain training content. Support the development of online modules by providing valuable feedback and suggestions.
• Delivery to Internal Departments: Collaborate with internal teams to identify and address their specific training requirements. Deliver targeted training sessions to ensure knowledge is effectively transferred across departments.
• Team Project Groups: Actively contribute to team initiatives focused on improving training strategies. Work collaboratively with peers to develop and implement innovative training solutions.
• Tools and Software: Learn to use training-related tools and software efficiently to optimize delivery. Assist team members by providing support and suggesting process improvements for better outcomes.
• Leadership and Development: Take initiative to grow professionally by seeking feedback and taking on new responsibilities. Demonstrate a commitment to enhancing training delivery and methodology through continuous learning.
• Administrative Skills: Handle the logistics of training sessions, such as scheduling and organizing materials. Keep accurate records of training activities and ensure smooth preparation of resources.

Preferred Experience

• Previous experience with IDnow products is important to ensure success in this position
• Strong English skills
• Strong communication and presentation skills.
• Basic understanding of training methodologies and adult learning principles.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work collaboratively in a team environment.
• Detail-oriented with strong organizational skills.
• Adaptable and open to feedback.
• Strong interpersonal skills with the ability to build rapport with trainees and team members.
• You can travel for work.

Nice-to-haves:

• Familiarity with Learning Management Systems (LMS)

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

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